Product Return Helper
Managed Service Account:
-- Please Select --
Yes
No
Unknown
Follow the Managed Service RMA process.
Part is:
-- Please Select --
Used Product
New Product
Drop Shipped Product
Cancelled Job
Unsolicited Returns
Incorrect Returns
Damaged on Site
Opened RMA
When damaged?
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While onsite
Damaged upon arrival
Not damaged
Factory packaging:
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Product is still in factory packaging
Product is not in factory packaging, but packaging is available
Factory packaging is not available
Factory packaging is partially available
Was shipment damaged (including screen damage) or variance reported within 72 hours?
-- Please Select --
YES
NO
Is this an internal technician?
-- Please Select --
YES
NO
Is it a SUBCO?
-- Please Select --
YES
NO
Is this product from an install?
-- Please Select --
YES
NO
Was product drop shipped (DSO) from Vendor or supplied from Mood Warehouse?
-- Please Select --
DSO
Mood Warehouse
Is it a rack product?
-- Please Select --
YES
NO
Was the product defective or damaged from the warehouse?
-- Please Select --
YES
NO
Is the product still in sealed factory packaging?
-- Please Select --
YES
NO
Is all original packaging still available (with manuals and correct box)?
-- Please Select --
YES
NO
Has the product been installed at any point?
-- Please Select --
YES
NO
Is this an externally built rack?
-- Please Select --
YES
NO
Did Mood supply the parts?
-- Please Select --
YES
NO
Has the product been installed at any point?
-- Please Select --
YES
NO
Is all original parts, manuals, and packaging still available?
-- Please Select --
YES
NO
Have you contacted Purchasing (
[email protected]
) to see if item is returnable to vendor?
-- Please Select --
YES
NO
Is product returnable to vendor?
-- Please Select --
YES
NO
Is the return product a video wall?
-- Please Select --
YES
NO
Have you contacted Purchasing (
[email protected]
) for approval to return part to CHA?
-- Please Select --
YES
NO
Did Purchasing confirm receipt of written COO approval to return the video wall as a one-off?
-- Please Select --
YES
NO
Is it a full job cancellation or partial?
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Partial Cancellation
Full Cancellation
Is this an externally built rack?
-- Please Select --
YES
NO
Did Mood provide the parts for the externally built rack?
-- Please Select --
YES
NO
Was the product DSO or supplied from a warehouse or supplied from Sub Contractor?
-- Please Select --
DSO
Warehouse
From Sub Contractor
Have you checked with Purchasing (
[email protected]
) to confirm if part is returnable to vendor?
-- Please Select --
YES
NO
Is DSO part returnable to vendor?
-- Please Select --
YES
NO
Is it a Mood common item?
-- Please Select --
YES
NO
Does it have a serial number that Mood records?
-- Please Select --
YES
NO
Is product eligible for return?
-- Please Select --
YES
NO
Is there a Mood issued RMA on the product but incorrect product returned?
-- Please Select --
YES
NO
Is there an open RMA Order?
-- Please Select --
YES
NO
Has the RMA order been open more than 90 days?
-- Please Select --
YES
NO
Is the RMA being created due to damage/fire/flood?
-- Please Select --
YES
NO
Is the part a screen?
-- Please Select --
YES
NO
Is the screen a part of the exchange program?
-- Please Select --
YES
NO
Was the screen purchased and under warranty?
-- Please Select --
YES
NO
Is screen leased and under warranty or cancellation?
-- Please Select --
YES
NO
Has product been used within the prior 12 months?
-- Please Select --
YES
Is the part an amplifier or headend?
-- Please Select --
YES
NO
Parts eligible for return
AMPLIFIERS UNDER MOOD WARRANTY
Brightsign Players
Is amp or headend eligible for return?
-- Please Select --
YES
NO
Is the part an audio/video rack?
-- Please Select --
YES
NO
Has the audio/video rack been physically damaged?
-- Please Select --
YES
NO
Does the return of the audio/video rack require LTL freight?
-- Please Select --
YES
NO
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