Product Return Helper
For North America returns only.
Managed Service Account:
-- Please Select --
Yes
No
Unknown
Follow the Managed Service RMA process.
Was the part drop shipped?
-- Please Select --
Yes
No
Part is:
-- Please Select --
Used Product
New Product
Incorrectly shipped item to be returned
Opened RMA
Is this an externally built rack?
-- Please Select --
YES
NO
Did Mood supply the parts?
-- Please Select --
YES
NO
Has the product been installed at any point?
-- Please Select --
YES
NO
Is all original parts, manuals, and packaging still available?
-- Please Select --
YES
NO
Have you contacted Purchasing (
[email protected]
) to see if item is returnable to vendor?
-- Please Select --
YES
NO
Is product returnable to vendor?
-- Please Select --
YES
NO
Is the return product a video wall?
-- Please Select --
YES
NO
Have you contacted Purchasing (
[email protected]
) for approval to return part to CHA?
-- Please Select --
YES
NO
Did Purchasing confirm receipt of written COO approval to return the video wall as a one-off?
-- Please Select --
YES
NO
Is this product from an install?
-- Please Select --
YES
NO
Is the part a screen?
-- Please Select --
YES
NO
Is the screen a part of the exchange program?
-- Please Select --
YES
NO
Was the screen purchased and under warranty?
-- Please Select --
YES
NO
Is screen leased and under warranty or cancellation?
-- Please Select --
YES
NO
Has product been used within the prior 12 months?
-- Please Select --
YES
NO
Is the part an amplifier or headend (player)?
-- Please Select --
YES
NO
Parts eligible for return
AMPLIFIERS UNDER MOOD WARRANTY
Brightsign Players
Is amp or headend (player) eligible for return?
-- Please Select --
YES
NO
Is the part an audio/video rack?
-- Please Select --
YES
NO
Has the audio/video rack been physically damaged?
-- Please Select --
YES
NO
Does the return of the audio/video rack require LTL freight?
-- Please Select --
YES
NO
Was product drop shipped (DSO) from Vendor or supplied from Mood Warehouse?
-- Please Select --
DSO
Mood Warehouse
Is it a rack product?
-- Please Select --
YES
NO
Was the product defective or damaged from the warehouse?
-- Please Select --
YES
NO
Is the product still in sealed factory packaging?
-- Please Select --
YES
NO
Is all original packaging still available (with manuals and correct box)?
-- Please Select --
YES
NO
Has the product been installed at any point?
-- Please Select --
YES
NO
Is there a Mood issued RMA on the product but incorrect product returned?
-- Please Select --
YES
NO
Is there an open RMA Order?
-- Please Select --
YES
NO
Has the RMA order been open more than 90 days?
-- Please Select --
YES
NO
Is the RMA being created due to damage/fire/flood?
-- Please Select --
YES
NO
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