Product Return Helper
Managed Service Account:
-- Please Select --
Yes
No
Unknown
Follow the Managed Service RMA process.
Part is:
-- Please Select --
Damaged
Not damaged but used
Not damaged, not used
Damage Details
When damaged?
-- Please Select --
While onsite
Damaged upon arrival
Not damaged
Factory packaging:
-- Please Select --
Product is still in factory packaging
Product is not in factory packaging, but packaging is available
Factory packaging is not available
Factory packaging is partially available
Part to Return:
-- Please Select --
Screen
Video Wall
Amp
Audio/Video Rack
Screen Details
Covered by Exchange program?
-- Select --
Yes
No
Covered by Warranty program?
-- Select --
Yes
No
Purchased by client?
-- Select --
Yes
No
Part is from:
-- Please Select --
Cancelled install
Partially completed install
Completed install - broken part
Completed install - extra part not needed
Other
How was part shipped to site?
-- Please Select --
Drop-shipped from vendor
Supplied from Mood warehouse
Success!
Your criteria is sufficient for return steps. Click the 'Generate Steps' button to see return steps, or continue filling out the form if you have more details about the needed return.
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Consolidated Steps
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