MP7000 / MP7200
Sound quality is bad
You audio setup is generally put together by;
- Audio source (music player, laptop, MP3 player, phone, etc
- Audio cables (between audio source and amplifier)
- Amplifier
- Speaker cables
- Speakers
Bad audio quality can be caused by each of the parts mentioned above. The key to finding out which part is causing it, is to systematically check all of them. Please follow the next steps to try and resolve the issue with having bad sound quality with a MP7xxx music device:
1. Perform an Audio test with your player (to check the player)
To do an audio test on your player (you can only do this when it is powered on) please press the left arrow from the menu. The display should now show: 'ctrl out 1' and Music should now start playing from the player itself. If the audio that is coming out of the player is OK (good quality), then the problem is likely with the audio cables or with your amplifier. If the quality of the audio that comes from the player is not okay, please contact our Customer Support Helpdesk. To close the audiotest please press OK twice.
2. Power cycle of both the player and the amplifier
Turn off both the music player and the amplifier. Take out the power cable of both devices for at least 30 seconds. Connect the cables back. Power both devices back on and see if the sound quality has changed.
3. Check if the (audio) cables are damaged
The cables should not show any signs of damage or wear and tear. If the cables/ connections are damaged in any way, they need to be replaced. Please contact our Customer Support Helpdesk if this is the case.
4. Check if the audio cables are connected correctly on the player
They need to be plugged in the correct audio ports (AUDIO OUT 1 and AUDIO OUT 2 ports). If the player has one zone, it only needs one audio cable connected at the back, on one of the AUDIO OUT ports (normally it should be AUDIO OUT 1). If the player has 2 zones, it should have 2 audio cables plugged into ports AUDIO OUT 1 and AUDIO OUT 2.
Try and gentle wiggle the audiocables to see if they are plugged in all the way. It sometimes needs a 'click' at the end to make sure they are connected well.
5. If you only have 1 zone on the player, try to move the audio cable into another audio out port (on the player)
If the player only has 1 audio zone, all the 3 AUDIO OUT ports in the back will play the same music.
Attention! Please be aware that changing the AUDIO OUT port may affect the messages playback if they are set only for the first zone. Plugging into a different AUDIO OUT PORT, in this case, must be done only for testing purposes. If you notice that the sound is better on a different out port, please contact our Customer Support Helpdesk. This might indicate that the out port is damaged.
6. Check if the audio cables are connected correctly on the amplifier
Before handling or unplugging any cables from the amplifier, make sure you first turn it off. When handling the amplifier and its cables there is a risk of electrical shock
Make sure they are plugged in correctly (try to unplug and plug them back in or wiggle them a bit). Make sure they are plugged in the correct output and that the port that they are plugged in matches the source that is chosen on the amplifier. You can try a different input on the amplifier together with also changing the audio source.
7. Check the speaker cables
Before handling or unplugging any cables from the amplifier, make sure you first turn it off. When handling the amplifier and its cables there is a risk of electrical shock
Check the speaker cables on the amplifier. See if they are connected well and / or if they are damaged.
8. Verify speakers
If the bad sound comes from only 1 speaker (and the rest of them are okay) it probably means that the speaker or cable to that speaker has a problem. If this is the case you need an audio technician to check your installation.
If the above has not resolved your problem, please contact our MoodMedia Helpdesk. You find the contact information on the contact page.
No music / no audio output
1. Make sure the player is powered on
See the 'Player not powering on' self help guide for this step
2. Check the screen of the player for any messages:
- When working properly, the player should show the song title and artist scrolling across the screen
- Check that you have music notes icons on your screen (depending on how many zones there are on the player)
- Make sure you don’t have a CD icon on the screen.
- Make sure there is no CD in the player’s tray. If there is one, remove it (and reboot the player)
- Make sure there is no error message on the screen. If you see an error message, search for the self help guide that explains that particular error message. If the guide does not exist, please call with our Helpdesk department for which you find the contact details on the contact page.
3. Perform an Audio test with your player
To do an audio test on your player (you can only do this when it is powered on) please press the left arrow from the menu. The display should now show: 'ctrl out 1' and Music should now start playing from the player itself. If you hear music coming from the player itself, you know for sure that the player is not the problem. If you don't hear any music coming from the player, please call with our Helpdesk. To close the audiotest please press OK twice.
4. Check the volume of the player
To check the volume settings of your MP7xxx please press the DOWN arrow while on the home screen. The # symbol indicates the player’s current volume. Use the UP and DOWN arrows to change the volume level and press the OK button to save the changes.
5. Check the audio cables on the back of the player
You can wiggle them a bit to make sure they are plugged in all the way and also unplug and plug them back in. Also make sure they are connected to the correct output on the player.
6. Change the audio OUT port on the player
If the player only has 1 audio zone, all the 3 AUDIO OUT ports in the back will play the same music.
7. Make sure the audio cables are not broken or torn
If the cables are broken / torn please replace them.
Before handling or unplugging any cables from the amplifier, make sure you first turn it off. When handling the amplifier and its cables there is a risk of electrical shock.
8. Check the audio cables at the amplifier
Make sure they are plugged in correctly (try to unplug and plug them back in or wiggle them a bit). Make sure they are plugged in the correct output and that the port that they are plugged in matches the source that is chosen on the amplifier.
9. Check if the amplifier is on (if the Power LED or any other LEDs are lit on it)
If possible you can try to power cycle the amplifier. Turn the amplifier off. Then take out the power cable and leave it out for 30 seconds. Plug the power cable back in and turn the amplifier back on.
10. Check if the volume of the amplifier is turned up
Check the volume knob of the input where the audio cables from the player are connected and master volume knob as well.
11. If you have a MX30/MX60 Majorcom amplifier check and switch button (AUX/CD)
Before handling or unplugging any cables from the amplifier, make sure you first turn it off. When handling the amplifier and its cables there is a risk of electrical shock.
12. Make sure the amplifier has the speakers cables connected to it
14. If you have a wall volume control, please also check it that it is turned up
13. Change the audio input on the amplifier and adjust the volume knob accordingly
Remember that this audio input should match the port to which the audio cables are connected.
15. Check if the amplifier works properly by connecting another music source to those inputs (mobile phone, laptop, mp3 player, etc.) to it and see if music can be produced
The screen displays “System is over”
This message appears if your music player has not received or succesfully completed it’s updates for some time. In order to unlock your player you need to call with our Helpdesk for which you find the contact information on the contact page.
Two things need to happen when this problem occurs:
1. Unlock the player so that the music will play again (call / chat our helpdesk)
2. Verify if the updates are done:
-
- Offline CD updates – These need to be loaded into the player. The update will take up to 30 minutes depending on it’s size. If no CD’s are received you should report this with our Helpdesk department.
- Online network updates – Make sure that the player is connected to the internet. Follow for this our Network requirements – connection issues guide.
The screen displays “System is over”
Please follow the next steps to try and resolve the issue if your player is not powering on;
1. Press the Power button on the player
The power button is placed on the front of the player. Press the power button and see if the player powers on.
2. Verify if the power cable is connected
To make sure the player can be powered on you need to check if the power cable of the player is connected. Verify if the power cable is connected to both the player and the wall power socket. Unplug both ends and reconnect them if needed. If you see no lights burning or you see no indication that the player is turned on try and press the power button again.
3. Make sure the power cable is not broken or torn
Verify if the powercable is damaged. Look for any cracks, tears of damages along the cable / connectors. If you see damages you need to replace the power cable. Contact our Helpdesk when this is the case. You find the contact information on the contact page.
4. Try a different (wall) power socket / test the power socket with a different device
Although it is rare it can happen that your wall power socket is malfunctioning. Please test the power socket with a different device.
5. Power cycle the player and leave it unplugged for 20 minutes
Power cycling your equipment will often solve many problems but this is especially the case with your MP7000 / MP7200 player. During power outages / surges, the player can enter into a protection mode, and will only power on again if left unplugged for a long time. In order to power cycle your player make sure it is turned off. After you have turned it off, disconnect the power cable from the player. Leave the power cable disconnected for 20 minutes. Reconnect the power cable and turn the player back on.
6. Rapidly press the power button 7-8 times
If the player still does not power on, rapidly press the power button 7-8 times and check if the player turns on.
If the above has not resolved your problem, please contact our MoodMedia Helpdesk. You find the contact information on the contact page.
Music and messages playing from incorrect zones
1. Check the audio cables on the back of the player
Your audiocables are connected to different zones on your player and on your amplifier. Make sure they are plugged in the correct port for each corresponsing zone (audio OUT 1 for zone 1, audio OUT 2 for zone 2).
2. Switch the RCA audio cables in the back of the player
Try switching the audiocables and see if this solves the problem. Put the audiocable that is connected to audio OUT 1 in audio OUT 2 and vice versa.
3. Check the audio cables on the amplifiers as well
Before handling or unplugging any cables from the amplifier, make sure you first turn it off. When handling the amplifier and its cables there is a risk of electrical shock
The same logic as with step 1 applies here. If you have programmed certain music to be playing on zone 1 (= Audio OUT 1) then this needs to be connected to the correct zone on the amplifier. Try switching the cables around and see if it makes a difference.
4. If, after all the checks, the cabling part turns out to be ok, then it might be a scheduling related issue
Please reach out to our Mood Media Helpdesk. You find the contact information on the contact page.
Messages playing at the wrong times
1. Check the Date & Time settings on your player
Your music and messages are playing according a schedule and the schedule is playing according to dates and times. If the date and time are incorrect (can for example happen due to a power outage) then you need to correct it. You do this in the Settings menu where you go to Date/Time.
Enter the menu with the OK button. Navigate with the UP, DOWN and SIDE arrows. Enter a specific menu with the OK button.
2. Make sure the player is up to date
A quick check that you can do is look in the right corner of the screen to see if the update number is steady or blinking. If the number is blinking you are missing (a few) updates.
- If the player is not updated and it’s receiving its updates via network => check connection
- If the player is not updated and it’s receiving its updates via CD => try to find the missing CDs in the store and perform a CD update
CHECK CONNECTION:
The easy steps that you can check are;
- Verify if the internet cable is connected to the player
- Verify if the internet cable is connected to the modem, router or wall data point.
- Check the internet cable (if it gives an internet signal) by plugging it into a laptop / PC.
If the above steps don’t solve your connection issues, please contact our MoodMedia Helpdesk. You find the contact information on the contact page.
PERFORM A CD UPDATE:
A CD update should be relatively simpel. Open the CD tray and load the CD. The update should start and finish automatically. Make sure to remove the CD again afterwards.
3. Make sure the Start & Stop time of the player is set correctly
You find this in the menu under the Music menu. See also the article called MP7xxx – How to change your music program where you find the guide and video how to get there.
4. Correct the play times for the messages
You find this in the menu under the Messages menu – OPEN/CLOSE MSG. You need to set the correct power time (start/stop time) in this menu as well. Navigating is done with the arrows and to enter a menu you use the OK button.
How to change your music program
1. Press the OK button on your player (between the 4 arrows)
Pressing the OK button lets you enter the player's menu.
2. Select for which zone you want to access the menu
This step is not applicable if you only have 1 zone with music. If you have more than 1 zone however you need to first select for which zone you want to enter the menu. You do this by pressing the UP or DOWN arrow buttons. Press OK to confirm.
3. Press the OK button to enter the music menu
Music will be your first menu option. Press OK to confirm.
4. Select a day for which you want to set the music
Use the UP and DOWN arrows to scroll through the days. You can set different music for each different day and make a custom schedule. If you want to make the same schedule for each day you can select 'daily'.
5. Set the playing hours for the device
Your Power Time setting will tell the player when it should turn on and start playing and when it should power off. If your store is open from 09.00 - 18.00 you could set your player from 08.45 - 18.15. Changing the hour and minutes is done with the UP and DOWN arror buttons. With the LEFT and RIGHT arrows your go to the next field. Press OK to confirm.
6. Choose your music program
Use the UP and DOWN arrows to scroll through your list of music programs. Press OK to select a playlist. The music is now changed and with pressing OK you exit the menu.
No music after latest CD update
1. Check if there is a CD left in the CD tray and take the CD out if this is the case
2. Check if there is a CD left in the CD tray and take the CD out if this is the case
3. Perform an Audio test with your player
To do an audio test on your player (you can only do this when it is powered on) please press the left arrow from the menu. The display should now show: ‘ctrl out 1’ and Music should now start playing from the player itself. If you hear music coming from the player itself, you know for sure that the player is not the problem. If you don’t hear any music coming from the player, please call with our Helpdesk. To close the audiotest please press OK twice.
4. Perform a Forced update
- Take the latest music update that you have. Make sure it is the correct one for your player
- Open the CD-tray
- Put the CD in and close the CD-tray
- When the screen goes blank press the right arrow button on the middle console of your red MP7xxx player
- Afterwards, whenever something appears on the screen, press the right button to skip it
- Until you see; “Mp7xxx update – Kill running pr.“
- The player is now updating. It can take up to 20 minutes and the player will go through several phases
- When the update is finished, the player will open the CD-tray automatically. Take out the CD.
- Press the OK button to restart the player
The music should start playing again after the update. If the update that you used is the correct one for your player. If you were unable to resolve the issue, please call with our Mood Media Helpdesk. The contact details you find on the contact page.
CD tray not opening
1. Power cycle the player
Turn the player off. Take out the power cable of the player and leave it out for at least 30 seconds. Connect the power cable back and turn back on the player. See if you can now open the CD-tray.
If it still does not open, please call with our Mood Media Helpdesk. The contact details you find on the contact page.