Encompass SR

• While the track title/artist is displayed, press the ▲ or ▼ button on the front panel to access the <select zone> menu.
• The current zone name will be displayed. Press the ▲ or ▼ button to select the desired zone. Press the ENTER button.
• The current program playing on the selected zone will be displayed. Press the ▲ or ▼ button to select the desired program.
• Press the ENTER button. The current program will fade out and the new program will begin playback.

Does the player not display any programs? You may only be authorized for one program. (due to your corporate branding restrictions)

Experiencing issues? Contact us for assistance.

• Verify the coaxial cable is securely connected to the RF input on the back of the player.
• Verify the signal strength of the player. If the signal strength is at or above 8.5, send a refresh to the player via the SR control site.
• Verify that external forces such as weather, trees, or other obstructions have not affected the satellite signal.
• If the player re-acquires its satellite signal, it should immediately revert to the broadcast.
• A technician may be required to re-align the satellite dish, repair coaxial connections, or replace the player in order to restore signal.

Still experiencing issues? Contact us for assistance.

This message indicates that the Encompass SR is muted due to a silence gap in its schedule. Schedules are created from the SR Control Site.

• Review the Encompass SR’s music schedule in the SR control site to verify there are no silence gaps.
• If the player has a Volume Schedule using the Master Volume Control under Volume Settings in place, there is not a program scheduled to play during the current time.
• Send a refresh via the SR control site by clicking the Reload button at the bottom of the Player screen.

Still experiencing issues? Please contact us for assistance.

This message indicates that the player has been muted via the SR control site. Players are muted due to non-payment or cancellation.

Please contact us for further assistance.

This usually indicates that the player has lost its satellite signal.

• Verify the coaxial cable is securely connected to the RF input on the back of the player.
• Verify the signal strength of the player. If a complete loss of signal is detected, the EbNo reading will be zero.
• If the signal strength is at or above 8.5, power cycle the player and send a refresh to the player via the SR control site.
• Verify that external forces such as weather, trees, or other obstructions have not affected the satellite signal.
• If the player re-acquires its satellite signal, it should immediately revert to the broadcast.
• A technician may need to be dispatched to re-align the satellite dish, repair coaxial connections, or replace the player in order to restore signal.

Still having issues? Please contact us.

Please contact us for further assistance.

Mood Media’s satellite music players require a strong and consistent satellite signal in order to receive and play its music content. Many playback issues for these players can be attributed to one or more of the following symptoms:

Adverse weather (a.k.a. “Acts of God”)

Satellite players may lose their signal during/after heavy rain or snow storms. Check if you are currently experiencing (or recently experienced) any adverse weather, as it may have affected dish signal/alignment. A properly aligned satellite dish should not lose its signal during a rain storm, except under the most extreme conditions.

If you are experiencing heavy rain or snow, the front panel may display “No Signal” or “LOS Music.” If the satellite signal is not restored after the adverse weather subsides, the satellite dish may have been moved out of alignment due to the weather, or lasting snow is still covering the dish. Standing water on the roof may be infiltrating the coaxial cable or connector(s), potentially grounding out the signal. The LNB cover attached to the satellite dish may be cracked or blocked by snow or wildlife. New and nearby construction may cause direct signal interference. Nearby military or communication facilities (ex. dish farms) that use RF signals may cause indirect signal interference with our broadcast reception.

Third-party involvement

A vendor not associated with Mood (ex. roofers, remodeling agency) may have moved our satellite dish out of alignment, or cut/used/damaged the coaxial cable during their work on the roof.

Player may be muted for non-payment

Players are muted due to non-payment. Ensure that your bills with Mood are up to date.

This message indicates that either the SD card is not properly inserted into the front of the player, or the SD card inserted is not recognized by the player.

• The SD card is required for proper operation of the player. The SD card should never be removed during playback, as this will cause the player to enter random stream mode (automatically changing programs every 10 seconds) and the screen will display ‘CARD MISSING’.
• Program selection is unavailable until the original SD card is re-inserted, or a new/reformatted SD card is authorized by Mood.
• If the original SD card is lost, it can be replaced with a minimum 4GB SD card. Once the replacement SD card is inserted, a Reload command must be sent from the SR control site to authorize the SD card for playback.

LOS stands for “loss of signal.” This message indicates that the player has lost its satellite signal. During this time, the player will access and play the music recorded on its rain fade storage card until signal is restored (usually around 30-40 minutes worth of music). The player will switch to the “LOS Music” back-up once it has experienced a four-second signal loss. The player will remain on “LOS Music” until the signal is restored and has received four minutes of uninterrupted music (the message will not immediately clear).

• Verify the signal strength of the player. If the signal strength is at or above 8.5, send a refresh to the player via the LE control site (if applicable).
• Verify the coaxial cable is securely connected to the RF input on the back of the player.
• Verify that external forces such was weather, trees, or other obstructions have not affected the satellite signal.
• A technician may need to be dispatched to re-align the satellite dish, repair coaxial connections, or replace the player in order to restore signal.