Encompass LE/LE2

Encompass LE Quick Start Guide
Encompass LE2 Quick Start Guide
Encompass LE/LE2 Program Lineup

Player screen displays “Authorize via Web or NOC”

This indicates the player is not authorized in the control site OR the player did not receive the command to authorize upon installation.

Front screen displays “Muted by NOC”

This message indicates that the player has been muted via the LE control site. Players are typically muted due to non-payment or cancellation.

Please contact us for assistance.

Player screen status messages

LE Message	LE2 Message	Description
A: or B:	:	The player is detecting a strong signal from the satellite dish. This status is ideal for playback.
A* or B*	*	Warning (may be low signal or failure to download error). Access the Warnings menu to see what the warning is.
A+ or B+	+	The player is recording messaging files into memory.
A- or B-	–	The player is recording the rain fade music into memory.
LOS MUSIC		Loss of signal.

How to change the music program

While the zone and program name is displayed, press the ▲ or ▼ button on the front panel until the desired program is displayed.
Press the ENTER button. The player will switch to the new music program immediately.

bIf the receiver has an optional audio card installed, you can access it by pressing and releasing the ENTER button when the front panel screen displays a non-blinking program name. When you press and release the ENTER button, the display will change from A: to B:, or vice versa. The user can then change programs by pressing the ▲ or ▼ button to find the desired program and pressing the ENTER button to confirm selection.

Player fails to display any programs? Your player may only be authorized for one program (due to your corporate branding restrictions). Access the receiver record in the LE control site to confirm program availability.

Player screen displays “NO SIGNAL”, “LOW SIGNAL”, or “MARGINAL SIGNAL”

Reboot the player.
Verify the signal strength of the player. If the signal strength is at or above 8.5, send a refresh to the player via the LE control site.
Verify the coaxial cable is securely connected to the RF input on the back of the player.
Verify that external forces have not affected the satellite signal.
A technician may need to be dispatched to re-align the satellite dish, repair coaxial connections, or replace the player in order to restore signal.

How to check signal strength

Press and hold the ▲ and ▼ buttons at the same time for two seconds to access the main menu.
Press the ▼ button until is displayed. Press the ENTER button. The signal strength will be displayed.

Signal strength on the Encompass LE/LE2 is measured on a numbered scale; the higher the number, the stronger the signal strength. Under clear sky conditions, the signal strength is not considered good below 8.5; anything below this point will yield poor performance exhibited by static, music dropping out, and switching to rain fade back up if available on that output. A signal strength of 10 or higher should allow proper music playback (technicians should achieve signal strength above 8.5 before leaving the site). If signal strength measures 12 or above, there is likely an over-signal situation caused by an in-line amp that is too close to the LE receiver, or a very short coaxial cable between the receiver and the dish (less than 50 feet).