ProFusion iS Visuals

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Documentation

ProFusion iS Connectivity Guide
ProFusion iS Network Sheet
ProFusion iS Spec Sheet
ProFusion iS User Guide

Player screen displays "Checking Disk..."

During the startup process, a ProFusion iS Video player may display “Checking Disk…” for an extended period of time. You should see the HDD indicator light flashing constantly during this time.
The ProFusion iS video will periodically perform an extensive scan of its internal hard drive during startup. This process may take up to 20 minutes to complete, and this process should never be interrupted.
The player should resume playback when the hard drive scan is complete.
If you are still experiencing issues, please contact us.

Player screen displays "Please insert correct SD card"

This message appears during the startup process if the player is unable to detect the SD card in the SD card slot.
If able, please locate a small Phillips-head screwdriver. Then, power down the player, remove the metal plate on the back of the player, remove the SD card and re-insert it securely into the SD card slot.
Plug the Profusion iS power cable back in and power the player on.
If you are still experiencing issues, please contact us.

Player screen displays "Back-Exit-Check"

This occurs when:

the data on the SD card is corrupted beyond the player’s ability to recover.
the SD card fails to read.
the player’s card reader hardware or other related components have failed.
Reboot the Profusion iS.
If you are still experiencing issues, please contact us.

Player screen displays "Back-Exit-Check"

This message appears when you are attempting to access a menu that has restricted access due to corporate rules or device feature limitations.

Player screen displays "System Locked"

This message may appear when trying to access the Network Control or System Diagnostics menu.

If you require an unlock code to access these menus, please Contact Us.

Player screen displays "Incomplete Setup, Please Insert Update CD"

This error indicates that an update was sent to swap programs on your ProFusion player, but has not finishing downloading the replacement program(s). This results in the player not having a full music program to play.

If the player is connecting to the network: The player will continue to download content during its network update window, but may take a very long time to download the entire style(s) over the network during its normal update window (depending on file size and network speed). To force an update outside of the player’s normal update window:
- Press the navigation buttons on the front panel in the following order: ▲ ▲ ▲ ▼ ▼ ▼ — this will automatically navigate to the <Network Control> menu.
- Press the ▼ button until <Update Music & Config> is selected; press the ✱ button to force-start an update. NOTE: It may take a couple of hours for the update to complete.

Player screen displays "Choose FTP Server"

This error indicates that the player is currently in fulfillment mode. This occurs when the file system on the player is corrupted and reformatted automatically; this error cannot be cleared from the player.

Please contact us for assistance.

No Video Output

Certain configurations of ProFusion iS allow for video output to a display screen. Reference this article if you use this service.

Reboot the player.
Verify the correct video output format is selected on the player by accessing the <Video Control> menu.
Verify the visual output cables are securely connected to the player and to the correct input ports on your video monitor.
Cycle through available inputs on your video monitor by using your remote control (or by pressing the INPUT button on the video monitor, if present).
Check the player screen for messages regarding error codes, muted zones, or dayparting events. If the visual program and content name are scrolling across the display, it’s a good indication that visual content is playing from your source player normally.

Incorrect visual content displayed

Disc update in progress for extended period of time

Allow disc updates to run for at least 20 minutes. If the disc includes new audio or visual programs, the update will take longer than usual.
If the update progress remains on the same percentage and hasn’t progressed after 20 minutes, reboot the player.
Eject the disc while the player is initializing. Verify the disc is free of scratches/smudges/dust.
Once playback has started, re-insert the update disc into the DVD-ROM drive.
If the update progress continues to get stuck at the same percentage after 20 minutes, please contact us for assistance.

Disc update fails to load to player

If the player yields an error code after reading the disc, refer to the error codes list.
Reboot the player.
Eject the disc while the player is initializing. Verify the disc is free of scratches/smudges/dust.
Verify the Device ID on the disc matches the Device ID of the player (can be found in the <Device Information> menu).
Once playback has started, re-insert the update disc into the DVD-ROM drive.
If the disc update continues to fail, please contact us.

Player screen displays "Update Finished, Status: Error 7"

This error indicates that the update disc you’ve inserted is not intended for that player.

Verify the Device ID on the disc matches the Device ID of the player (can be found in the <Device Information> menu).
If the Device ID on the disc matches the player, re-insert the disc. If the player still yields error code 7 after attempting the update, please contact us.

Player screen displays "Update Finished, Status: Error 32"

This error indicates that the update disc inserted has been superseded by another update. In most cases, this disc can be discarded as your music player has a more recent update on it.

Player configuration version reads -1

A configuration version of -1 indicates that there was a problem reading the configuration file on the player.

Reboot the player and return to the <Device Information> menu to see if the configuration version has updated.
If rebooting the player does not resolve the issue, attempt another network or CD update on the player.

Player screen displays "Disk is Full"

This message indicates the player has run out of available space for new content during an update; this usually appears when the player reaches 500 MB of remaining storage space.

When old files are deleted, they remain in the cache until the player reaches its maximum storage capacity. Cached files are kept until they are no longer needed for playlists and storage space is required for new content.
When this message is encountered during a CD update, allow the update to finish running (do not eject the disc; the player will eject the disc when the update is complete).
When this message is encountered during a network update, it generally means that the update has been paused (either manually or at the end of its network update window) while the player was deleting cached files; the update should continue at its scheduled network update window.
If error 29 is displayed, it means the remaining content cannot be deleted because it is required. No new content will be added to the player from that point unless a program is removed from the player.

Disc update error codes

Error Code	Issue	Solutions
4	Bad CD	Check disc for smudges, scratches, and fingerprints. Clean the disc and power cycle the player, then re-insert the disc. If the player still yields this error, contact us.
5	Device Expired	Please contact us
6	System Error	Power cycle the player and attempt the update again. If the error persists, please contact us.
7	Incorrect Device ID	This error indicates that the update disc inserted is not intended for the player. Verify the disc is free of scratches/smudges/dust. Verify the Device ID on the disc matches the Device ID of the player (can be found in the Device Information menu that can be accessed by pressing the ‘’ button then the down arrow button until you see the Device Information option. Press ‘’ to get access to it and you should see ‘Device ID’. The 6 digits that follow this field will be the number that has to match what is on the CD). If the number matches but you are getting this error, please contact us. If the number doesn’t match, you might have a second ProFusion device on-site. If you do not, please contact us.

Test connection result: "Test Failed, Connection Error"

This test result indicates that the player has detected an Ethernet cable or WiFi connection, but cannot reach the ProFusion update server to retrieve updates.

Run a diagnostic test on the player by navigating to Network Control -> Network Diagnostics -> Check Configuration. This diagnostic test will take up to a minute to complete and will provide useful information on where the network issue is occurring.
Verify the IP address settings on the player are correct.
Verify the required network ports are open for inbound/outbound traffic. Use our Network Requirements Guide for more details.
If the player successfully heartbeating but failing to connect for updates, try switching the player’s update protocol (FTP ◄► SFTP) in the Network Control -> Set Configuration menu and test the connection again.
If the IP settings on the player are confirmed to be correct and the player still yields this test result, consult your IT department or Internet Service Provider to confirm your network and port settings.

Test Connection Result: "Authentication to Proxy Server Failed"

This test result indicates that the player is configured to connect to a proxy server, but a network setting may be incorrect on the player or on your proxy network. (if applicable)

If your network does not use a proxy, turn the proxy setting off on the ProFusion by navigating to Network Control -> Set Configuration -> Proxy Server. You may need to contact your IT or Internet Service Provider to confirm this.
Run a diagnostic test on the player by navigating to Network Control -> Network Diagnostics -> Check Configuration. This diagnostic test will take up to a minute to complete and will provide useful information on where the network issue is occurring.
Verify the IP Address settings on the player are correct.
Verify the required network ports are open for inbound/outbound traffic. Use our Network Requirements Guide for full details.
If the IP settings on the player are confirmed to be correct and the player still yields this test result, consult your IT department or ISP to confirm network and port settings.

Test connection result: "File Directory Error"

This test result indicates that the Device Update Server has been changed in the player settings. Run a diagnostic test on the player by navigating to Network Control -> Network Diagnostics -> Check Configuration. This diagnostic test will take up to a minute to complete and will provide useful information on where the network issue is occurring.

Usually, this error can be cleared by adjusting the update server address (should be 199.204.61.120).

Test connection result: "File Directory Error"

Usually, this error can be cleared by adjusting the update server address (should be 199.204.61.120).

How to set up Profusion iS WiFi connectivity

WiFi connectivity requires use of a Mood-provided USB WiFi adapter.

Press the STANDBY button on the front panel to enter standby mode. Press the STANDBY button once more to shut down the player. Push the ON/OFF power switch on the back of the player into the OFF position.
Insert the Mood-provided USB WiFi adapter into an available USB port on the back of the player.
Push the ON/OFF power switch on the back of the player into the ON position; the player should initialize for three stages (Initializing ► Checking SD Card ► Starting Manager) and resume music playback.
Press the ✱ button to open the main menu.
Press the ▼ button until <Network Control> is selected, then press the ✱ button.
Press the ▼ button until <Set Configuration> is selected, then press the ✱ button.
Press the ▼ button until <WiFi> is selected, then press the ✱ button.
Press the ▼ button until <Enable> is selected, then press the ✱ button twice to enable WiFi.
Press the ▼ button until <Set IP Type> is selected, then press the ✱ button; press the ▼ button until the desired IP type is selected (DHCP or static) and press the ✱ button.
- If setting up a static IP address, enter the required information into the <Set IP Address>, <Set IP Subnet>, and <Set IP Gateway> fields.
Press the ▼ button until <Set ESSID> is selected, then press the ✱ button; the player will scan for available WiFi networks. Press the ▼ button until the desired network name is selected and press the ✱ button.
Press the ▼ button until <Set Security> is selected, then press the ✱ button; press the ▼ button until the correct security type for the network is selected (None, WEP, WPA, WPA2) and press the ✱ button.
If the desired WiFi network has a password, press the ▼ button until <Set Password> is selected, then press the ✱ button; enter the WiFi network password (use the ▲ and ▼ buttons to change values; use the ◄ and ► buttons to move to the next character). Alternatively, the ProFusion iS remote control can be used to enter alphanumeric characters. When finished, press the ✱ button.
Press the ◄ button to return to the <Network Control> menu; press the ▲ button until <Test Connection> is selected and press the ✱ button. The player will test its server connection on the newly established WiFi connection.

Does the player fail to connect after saving WiFi settings?

Access the <View Settings> menu and press the ▼ button until <WiFi> is selected; press the ✱ button.
Press the ▼ button until you see values for WiFi network settings (IP, Subnet, Gateway, etc.).
If these settings display “Unavailable”, the player has failed to connect to the WiFi network; review the WiFi settings saved to the player and re-enter the password if necessary.
If all settings are confirmed to be correct on the player and WiFi network settings still show as “Unavailable”, consult your Internet Service Provider for additional network troubleshooting assistance.