C1060 & C960

• Start with your C1060 headset powered OFF.
• Dock the headset in the bottom of the programming station with the headset earpiece facing the silver sticker outlining directions.
• Turn the headset ON. If the green indicator light flashes briefly and then goes solid, registration has completed successfully.
• If the green indicator light does not flash or go solid, or audio is not established, power cycle the base station and attempt to program the headset again.
• If your headset will not program, please contact Mood Drive Thru Support @ 800-316-8000

Watch Video: C1060 Programming

Request an Exchange / Pickup

• Verify that the headset is programmed to the base station and try programming other headsets to see if the issue is isolated to one headset or the programming cord.
• Ask other employees if they are hearing the same static in their headsets.
• Verify the metal contacts on both battery and headset are clean; you can clean them with an eraser or an alcohol swab.
• Static and interference can be caused by electrical devices such as shake machines, registers,  wireless WIFI routers, ice/soda machines, freezer, coffee makers and other electronic devices.If the base station is less than two feet away from any of these machines / devices, call Mood Drive-Thru Support @ 800-316-8000 as base may need to be relocated.
• If the store uses a cordless phone, it may be the cause of interference.
• To verify if the phone is causing static, unplug the cordless phone base station from the outlet. If static or interference stops, then try changing channels and reprogramming headsets or leave the phone’s electrical power unplugged.
• If the issue persists, please contact Mood Drive Thru Support.

Request an Exchange / Pickup

• Start with your C960 headset powered OFF.
• Connect the headset to the base station with the programming cable, then power on the headset.
• If a tone is heard in the earpiece, programming has completed successfully.
• If a tone is NOT heard in the earpiece or audio is not established, power cycle the base station and attempt to program the headset again.
• If the does not program, please contact Mood Drive Thru Support @ 800-316-8000

NOTE: Please make sure your C1060 headset is already programmed to the base station before attempting this procedure. If your headset is not programmed, please click here for procedure. 

Dual-Lane Mode (Tandem) Setup: 

• Make sure headset has a good battery and is powered OFF. 
• PRESS and HOLD the T1 & T2 buttons while pressing and holding the power button. 
• If done correctly, audible tones will be heard from the headset; this indicates that Dual Lane mode has been enabled. 
• This procedure applies to every headset that needs Dual Lane mode enabled.
• Pressing the T1 will talk to lane 1; pressing the T2 button will talk to lane 2. 
• Hands-Free can be used with dual lane mode. Click here to program for Hands Free.  

NOTE: Please make sure your C1060 headset is already programmed to the base station before attempting this procedure. If your headset is not programmed, please click here for procedure. 

Talk-Lock Mode (Hands-Free) Setup: 

• Make sure headset has a good battery and is powered OFF. 
• PRESS and HOLD the TALK LOCK button while pressing and holding the power button untill the red light starts blinking. 
• If done correctly, the red light will start blinking; this indicates that Hands-Free has been enabled. 
• This procedure applies to every headset that needs Hands-Free enabled.
• The LED light changes from green (no car at menu) to red once hands-free is active.
• Pressing the T1 or PAGE button will return headset to normal operation once finished talking to customer. 
• While using Hands-Free, all other headsets are unable to transmit. 

• Verify other headsets are not having the same issue. 
• Make sure all batteries have been charged. Check the metal contacts on both battery and headset are clean; you can clean them with an eraser or an alcohol swab.
• On the base station, make sure the Day / Night switch (located near the bottom right side) is in the Day position. 

If the above does not apply, the base station needs to be power reset. Take the following steps:

• Turn off the base station; the power switch is located on the bottom, near the middle. 
• Take the front cover off the right-side of the base station; the main circuit board will be exposed.
• On the bottom right corner, unplug the programming cable (which looks like a telephone cord).       
• Unplug (pull out from the right side) the power adapter cable which is located right above the programming cord. 
• Wait 30 seconds and reconnect both the power cable and programming cable and turn the system on. Test the audio between employees or a car in the drive-thru lane.
• If the issue persists, please contact Mood Drive Thru Support @ 800-316-8000 

Request an Exchange / Pickup