MVP246

• Ensure that your player is currently connecting to the internet for updates.
• Access the Diagnostics menu on the MVision by pressing the Home button on the MVision remote and choosing Diagnostics. Scroll down to verify connection, and that the files on the MVision are up to date.

• Reboot the player.
• Verify that the video cable is securely connected to the player and to the correct input ports on your video monitor/TV.
• Cycle through available inputs on your video monitor/TV by using the remote control (or by pressing the INPUT button on the video monitor, if present).

• Reboot the player. If the player does not begin shut-down procedures after pressing the power button once, press and hold the power button until the video monitor stops receiving visual content.
• If the visual content continues to freeze on the same slide after power cycling, it may be due to a content scheduling issue on the Harmony control site. For example, if a duration time for a piece of content is not set, the slide will play with no time limit and the visual content will appear to be frozen.
• Verify that your visual content has been uploaded in a compatible format.

• MVISION:ANDROID on the bottom left of the screen indicates that the player does not have any content loaded onto it.
• Locate the remote for your player, and press the Home button to navigate to Diagnostics.
• In Diagnostics, scroll to the bottom of the page under File Update Details and ensure that your player is up to date. Your player may be currently downloading files.
• If the player appears to be up to date and not downloading files, please contact us
• MOOD:ANDROID on the bottom left of the screen indicates that the player is still in the start-up process.
• If this message persists from more than 5 minutes, reboot the player.
• If the message persists from more than 5 minutes after power cycling, please contact us.

After installing the Mood Harmony Setup app, follow the instructions in the app to get connected to your Harmony player. Once connected, you are able to edit your Ethernet or WiFi settings within the app.

After installing the Mood Harmony Setup app, follow the instructions in the app to get your Harmony player connected to the internet.

Once Harmony is connected to the internet, the Network Light will remain solid green. If the network light is anything other than green, see the LED Control Guide for troubleshooting.