Visual content appears to be frozen
- Reboot the player. If the player does not begin shut-down procedures after pressing the power button once, press and hold the power button until the video monitor stops receiving visual content.
- If the visual content continues to freeze on the same slide after power cycling, it may be due to a content scheduling issue on the Harmony control site. For example, if a duration time for a piece of content is not set, the slide will play with no time limit and the visual content will appear to be frozen.
- Verify that your visual content has been uploaded in a compatible format.
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