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Wrong music playing on-hold

  • If applicable, check the front panel to confirm what program is playing on the selected zone.
  • If your player is on the correct music program, verify that the correct audio zone is being used on your player. Verify that an RCA cable is plugged in to the correct port on the back of your music player.
  • If your player is on the correct program and you are using the correct audio port, your music player may be behind on music updates.
For internet updated players: For CD updated players: For satellite updated players:
Verify that your music player is connected to the internet for updates. Locate the most recent disc you’ve received from Mood Media and insert it into your player. Your player must have good signal strength to play music properly. Verify that your music player has a coaxial cable secured to the back of your player.

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