Music playback starts/stops at incorrect times

Verify the date and time settings are correct on your music player.
If applicable, verify that your music schedule/dayparting is set correctly. Log in to your player’s online Control Site to see this.
If music is currently playing, check the front panel display (if applicable), or view your player’s Online Control Panel for messages regarding error codes, muted zones, or dayparting events.
Verify your audio cable(s) are securely connected to the appropriate audio output zones on the music player.
Verify the other end of the audio cables are securely connected to the appropriate input zones on the music amplifier (varies based on model).
Verify the sound system components (amplifier, mixer/processor, etc.) are turned on and receiving power.
Verify the volume level on the sound system equipment (including wall volume controls, if present) is turned up to an appropriate level.
Confirm the status of indicator lights on the amplifier and sound system equipment (ex. PROTECT, PEAK, PWR). If the PROTECT light is on, this could indicate a wiring issue in your sound system.