Player is physically damaged

If the player is damaged to the extent that it prevents playback or control via the front panel, please Contact Us.

Setup player via screen/display connected to Harmony through HDMI

How to setup your player via screen/display connected to Harmony through HDMI

Instructions on how to reboot your Mood Media visual or music player.

Harmony Visual tablet swipe codes.

What to do if Harmony Visual video monitor displays “Please contact Customer Support at 800-331-3340 for assistance”

Instructions for Harmony Visual player if the video monitor displays “cannot find Mood Media folder”

MVision video monitor only displays a clock instead of video content.

MVision video monitor displays “Enter Current Password”

Instructions for setting up your ProFusion iS WiFi connectivity

Instructions for ProFusion iS visuals when the test connection result displays: “File Directory Error”

Instructions for ProFusion iS visuals when the test connection result displays: “Authentication to Proxy Server Faiiled”