ProFusion iS

• Reboot your Profusion to restore music playback.
• Verify that your player is set to its Default Audio Schedule in the Online Control Panel.
• Verify your Profusion is connected to the internet for updates either by WiFi or Ethernet connection.
• Once your connection is verified, perform an “Update Music & Configuration” from player screen.
• Once your music player finishes downloading new updates, Error 33 should be resolved.

• Check the front panel for messages regarding error codes, muted zones, or dayparting events. If your player has a display, verify that the display shows a song name, artist name, or program name on the screen as it is a good indicator that music is playing normally.
• Power cycle the player. Confirm that the POWER indicator light is lit to ensure that the player is receiving power.
• Verify that the music player isn’t muted. If applicable, look for any indicators that your player might be muted or have its volume turned all the way down.
• Verify your audio cable(s) are securely connected to the appropriate audio output zones on the music player.
• Verify the other end of the audio cables are securely connected to the appropriate input zones on the music amplifier (varies based on model).
• Verify the sound system components (amplifier, mixer/processor, etc.) are turned on and receiving power.
• Verify the volume level on the sound system equipment (including wall volume controls, if present) is turned up to an appropriate level.
• Confirm the status of indicator lights on the amplifier and sound system equipment (ex. PROTECT, PEAK, PWR). If the PROTECT light is on, this could indicate a wiring issue in your sound system.
• If you still cannot hear any music, please contact us.

• The player has not been updated in the last 247 days, usually due to lack of internet connectivity or CD update.
• The player has been inactivated for non-payment or service cancellation.

To resolve this issue, an unlock code must be provided to you by Mood Media Customer Support. Please Contact Us for further assistance.

• Verify your Profusion iS is connected to the internet for updates either by WiFi or Ethernet connection.
• Once your connection is verified, perform an “Update Music & Configuration” from the player screen.
• Once your music player finishes downloading new updates, try selecting the affected music program once again.

• Reboot your ProFusion to restore music playback.
• Verify that your player is set to its Default Audio Schedule in the Online Control Panel.
• Verify your ProFusion is connected to the internet for updates either by WiFi or Ethernet connection.
• Once your connection is verified, perform an “Update Music & Configuration” from the Online Control Panel.
• Once your music player finishes downloading new updates, Error 33 should be resolved.
• If you are still experiencing issues, please contact us.

• From the player’s front panel, press the ✱ button to open the main menu.
• Press the ▼ button to navigate to and press the ✱ button.
• Press the ▼ button to navigate to and press the ✱ button.
• The cursor should automatically point to — press the ✱ button.
• The player will run a configuration test for a few seconds and yield a test result (see the Diagnostic Error Codes article for more information).

• Run a diagnostic test on the player by navigating to Network Control -> Network Diagnostics -> Check Configuration. This diagnostic test will take up to a minute to complete and will provide useful information on where the network issue is occurring.
• Verify that an Ethernet cable is securely connected to the back of the player.
• Verify the other end of the Ethernet cable is securely connected to the network router, modem, or network switch.
• Confirm that green and yellow traffic lights (located on or near the Ethernet port of the networking equipment) are illuminated and blinking. If none are present, try another Ethernet cable, if able.
• If all network cabling looks secure, and the Ethernet port on your networking equipment seems active, contact your IT department or Internet Service Provider to further advise.

Does the IP address display “Unavailable” in the Network Settings page?

• This usually indicates that the player is unable to get a lease of DHCP IP address from the router.
• If a static address is assigned, verify no other DHCP device(s) connected to the router are using the same IP address.
• Verify if MAC filtering or access control has been enabled on your network. If it is, an exception will be needed for the ProFusion to be able to connect to the internet. Ask your IT or Internet Service Provider for assistance.

Does the player yield “Could not obtain IP?”

• Your network router or switch that the ProFusion is connected to may need to be rebooted. Check with your IT department or Network Service Provider before doing this.

• Press the * button on your player.
• Navigate to Set Date & Time
• Use the arrow keys to adjust the date and time as needed.

Is the date stuck on 1969? The internal battery on your player may be dead. Please contact us for assistance.

This error is known as an NIF lock. It occurs when the ProFusion iS network settings have been changed manually through the player screen. If your ProFusion iS is connecting to the Internet, perform an “Update Configuration” from the Network Control menu to clear this error message.

Wired Ethernet Setup (Recommended)

If available, the easiest and most reliable way is to connect your Profusion iS to your Internet router using an Ethernet cable.

1 Confirm that the Ethernet (CAT5) cable is securely connected to the Network port on the back of the player.

2 Confirm that the other end of the Ethernet (CAT5) cable is connected to the appropriate port on your network equipment (router or switch).

Not sure where to connect to your network equipment? Consult your IT professional or Internet Service Provider for assistance.

3 Once the Ethernet cable is connected, the Network Link light on the front of the Profusion iS should illuminate solid green. (For advanced setups that require a Static IP address or Proxy, see the WiFi and Advanced Wired Setup below)

4 If your Network light is not green, there may be an issue with the connection of your Ethernet cable. Please verify that both ends of the Ethernet cable are fully seated into their ports and that you’re plugged into an active Network port.

Still having issues with your connection? Contact your IT Department or Internet Service Provider to confirm where the Ethernet cable should be plugged into and confirm that your Network is set up to accept connections to/from our music player.

WiFi and Advanced Wired Setup

For users who want to connect via WiFi, a USB WiFi Adapter is required. Please follow the steps in the ProFusion iS Network Guide for more details.