ProFusion MC

• Reboot your Profusion to restore music playback.
• Verify that your player is set to its Default Audio Schedule in the Online Control Panel.
• Verify your Profusion is connected to the internet for updates either by WiFi or Ethernet connection.
• Once your connection is verified, perform an “Update Music & Configuration” from player screen.
• Once your music player finishes downloading new updates, Error 33 should be resolved.

• Check the front panel for messages regarding error codes, muted zones, or dayparting events. If your player has a display, verify that the display shows a song name, artist name, or program name on the screen as it is a good indicator that music is playing normally.
• Power cycle the player. Confirm that the POWER indicator light is lit to ensure that the player is receiving power.
• Verify that the music player isn’t muted. If applicable, look for any indicators that your player might be muted or have its volume turned all the way down.
• Verify your audio cable(s) are securely connected to the appropriate audio output zones on the music player.
• Verify the other end of the audio cables are securely connected to the appropriate input zones on the music amplifier (varies based on model).
• Verify the sound system components (amplifier, mixer/processor, etc.) are turned on and receiving power.
• Verify the volume level on the sound system equipment (including wall volume controls, if present) is turned up to an appropriate level.
• Confirm the status of indicator lights on the amplifier and sound system equipment (ex. PROTECT, PEAK, PWR). If the PROTECT light is on, this could indicate a wiring issue in your sound system.
• If you still cannot hear any music, please contact us.

• The player has not been updated in the last 247 days, usually due to lack of internet connectivity or CD update.
• The player has been inactivated for non-payment or service cancellation.

To resolve this issue, an unlock code must be provided to you by Mood Media Customer Support. Please Contact Us for further assistance.

• Verify your Profusion iS is connected to the internet for updates either by WiFi or Ethernet connection.
• Once your connection is verified, perform an “Update Music & Configuration” from the player screen.
• Once your music player finishes downloading new updates, try selecting the affected music program once again.

• Reboot your ProFusion to restore music playback.
• Verify that your player is set to its Default Audio Schedule in the Online Control Panel.
• Verify your ProFusion is connected to the internet for updates either by WiFi or Ethernet connection.
• Once your connection is verified, perform an “Update Music & Configuration” from the Online Control Panel.
• Once your music player finishes downloading new updates, Error 33 should be resolved.
• If you are still experiencing issues, please contact us.

• Power off the player for 30 seconds, then power it back on.
• After the player completes startup, attempt to open the disc drive with the eject button.
• If the disc drive fails to respond to pressing the eject button, use a paper clip or small pin to push the manual-eject button (located on the front of the DVD-ROM drive). Remove any discs from the drive, close the drive, and power cycle once again.
• If the DVD-ROM drive still fails to open or only opens when using a paperclip, please contact us.

If you’re still having issues with the disc:

• Verify that the activity LED light (the indicator light to the left of the eject button) flashes after a disc has been inserted; if the LED light doesn’t flash, the drive is not reading the disc.
• Verify the disc is free of scratches, smudges, or fingerprints.
• Reboot the player.
• Verify the disc being used is intended for the ProFusion MC player.