Player configuration version reads -1

A configuration version of -1 indicates that there was a problem reading the configuration file on the player.

Reboot the player and return to the <Device Information> menu to see if the configuration version has updated.
If rebooting the player does not resolve the issue, attempt another network or CD update on the player.

Setup player via screen/display connected to Harmony through HDMI

How to setup your player via screen/display connected to Harmony through HDMI

Instructions on how to reboot your Mood Media visual or music player.

Harmony Visual tablet swipe codes.

What to do if Harmony Visual video monitor displays “Please contact Customer Support at 800-331-3340 for assistance”

Instructions for Harmony Visual player if the video monitor displays “cannot find Mood Media folder”

MVision video monitor only displays a clock instead of video content.

MVision video monitor displays “Enter Current Password”

Instructions for setting up your ProFusion iS WiFi connectivity

Instructions for ProFusion iS visuals when the test connection result displays: “File Directory Error”

Instructions for ProFusion iS visuals when the test connection result displays: “Authentication to Proxy Server Faiiled”