Player screen displays “Choose FTP Server”

This error indicates that the player is currently in fulfillment mode. This occurs when the file system on the player is corrupted and reformatted automatically; this error cannot be cleared from the player.

Please contact us for assistance.

Setup player via screen/display connected to Harmony through HDMI

How to setup your player via screen/display connected to Harmony through HDMI

How to reboot your player

Instructions on how to reboot your Mood Media visual or music player.

Tablet swipe codes

Harmony Visual tablet swipe codes.

Video monitor displays “Please contact Customer Support at 800-331-3340 for assistance”

What to do if Harmony Visual video monitor displays “Please contact Customer Support at 800-331-3340 for assistance”

Video monitor displays “Cannot find Mood Media folder”

Instructions for Harmony Visual player if the video monitor displays “cannot find Mood Media folder”

Video monitor only displays a clock

MVision video monitor only displays a clock instead of video content.

Video monitor displays “Enter Current Password”

MVision video monitor displays “Enter Current Password”

How to set up Profusion iS WiFi connectivity

Instructions for setting up your ProFusion iS WiFi connectivity

Test connection result: “File Directory Error”

Instructions for ProFusion iS visuals when the test connection result displays: “File Directory Error”

Test Connection Result: “Authentication to Proxy Server Failed”

Instructions for ProFusion iS visuals when the test connection result displays: “Authentication to Proxy Server Faiiled”

Player screen displays “Choose FTP Server”

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