Choose your service below to get started with the Mood Harmony player.
Welcome to Harmony
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Harmony
Music cutting in and out
Instructions on troubleshooting music cutting in and out
Wrong messages playing in my business
Instructions for solving the wrong messages playing in your business
Wrong music playing on-hold
Instructions for solving the wrong music playing on-hold
Wrong music playing in my business
What to do if the wrong music is playing
Audio is overlapping – “hearing two songs at once”
Instructions on troubleshooting your music if audio is overlapping or “hearing two songs at once”
Music and messaging are playing from the incorrect zones
Instructions on troubleshooting your music and messaging are playing from the incorrect zone
Music playback stops for approx. 20-30 seconds and starts a new song
Instructions on troubleshooting your music playback when music stops for approximately 20-30 seconds and starts a new song.
Music playback starts/stops at incorrect times
Instructions on troubleshooting your music playback starting and stopping at incorrect times
Player continually shuts off during playback
Instructions on troubleshooting your player if it continually shuts off during playback
Player is physically damaged
What to do if your player is physically damaged
Front panel display is blank or illegible
Instructions for troubleshooting your player if the front panel display is blank or illegible
My player doesn’t power on or startup
Instructions for troubleshooting your music player if it doesn’t power on or startup.
Music Troubleshooting
Instructions for troubleshooting your music service on ProFusion iS, ProFusion iH, ProFusion MC, ProFusion iO, Encompass SR, Encompass LE/LE2 and Mood Harmony.
Network Requirements
Network Requirements[dsm_breadcrumbs show_home_icon="off" separator_icon="5||divi||400"...
Hamony Music Global Resources
Global documents for technical support using the Harmony music device. User guides, spec sheets, program lineups and quick reference guides.
Harmony Music – How to edit my Network Settings
Instructions to editing your network settings on the Harmony device.
Harmony Music – How do I know what kind of artists are in each program?
Download the Harmony Music Guide for more information on artists and descriptions of the music programs available on Harmony device.
Harmony Music – How do I control my music?
Instructions on controlling your music through the Mood Harmony online platform or device.
Getting Started with Harmony Music
Instructions on getting started with using your Harmony music player in your business.