LCD screen has hieroglyphics (strange characters), OR keypad is not responding OR the base is frozen

The Base Station needs to be power reset; use the following steps:

Remove the screws on the front panel of the base station
With the screws removed, gently remove the front panel from the base station.
Remove / pull out the power supply that is inserted to the left of the keypad.
Wait for 30 seconds, then re-insert the power supply.
Please ensure that there are no cars at the menu board when re-inserting the power supply. DO NOT power on the system with a car at the menu board.
Headsets will automatically re-register to the base (you should have solid green lights on headsets). Once registered, proceed to take an order and test audio
Check and see if the LCD screen shows normal characters and /or normal operation resumes.

If Base Station LCD still has strange characters, keypad is not responding or unit is frozen, call Mood Drive-Thru support at 800-316-8000.

Setup player via screen/display connected to Harmony through HDMI

How to setup your player via screen/display connected to Harmony through HDMI

Instructions on how to reboot your Mood Media visual or music player.

Harmony Visual tablet swipe codes.

What to do if Harmony Visual video monitor displays “Please contact Customer Support at 800-331-3340 for assistance”

Instructions for Harmony Visual player if the video monitor displays “cannot find Mood Media folder”

MVision video monitor only displays a clock instead of video content.

MVision video monitor displays “Enter Current Password”

Instructions for setting up your ProFusion iS WiFi connectivity

Instructions for ProFusion iS visuals when the test connection result displays: “File Directory Error”

Instructions for ProFusion iS visuals when the test connection result displays: “Authentication to Proxy Server Faiiled”