DVD-ROM drive fails to open or close
- Power off the player for 30 seconds, then power it back on.
- After the player completes startup, attempt to open the disc drive with the eject button.
- If the disc drive fails to respond to pressing the eject button, use a paper clip or small pin to push the manual-eject button (located on the front of the DVD-ROM drive). Remove any discs from the drive, close the drive, and power cycle once again.
- If the DVD-ROM drive still fails to open or only opens when using a paperclip, please contact us.
Related Articles
Setup player via screen/display connected to Harmony through HDMI
How to setup your player via screen/display connected to Harmony through HDMI
How to reboot your player
Instructions on how to reboot your Mood Media visual or music player.
Tablet swipe codes
Harmony Visual tablet swipe codes.
Video monitor displays “Please contact Customer Support at 800-331-3340 for assistance”
What to do if Harmony Visual video monitor displays “Please contact Customer Support at 800-331-3340 for assistance”
Video monitor displays “Cannot find Mood Media folder”
Instructions for Harmony Visual player if the video monitor displays “cannot find Mood Media folder”
Video monitor only displays a clock
MVision video monitor only displays a clock instead of video content.
Video monitor displays “Enter Current Password”
MVision video monitor displays “Enter Current Password”
How to set up Profusion iS WiFi connectivity
Instructions for setting up your ProFusion iS WiFi connectivity
Test connection result: “File Directory Error”
Instructions for ProFusion iS visuals when the test connection result displays: “File Directory Error”
Test Connection Result: “Authentication to Proxy Server Failed”
Instructions for ProFusion iS visuals when the test connection result displays: “Authentication to Proxy Server Faiiled”