ScentAir

• Confirm that you have recently received the scent. If so, verify that the MASTER POWER is set to ON or TIMER and the machine is scheduled to run at the current time.
• Verify that the VOLUME knob is not turned completely down. Begin with the knob at 12:00 (straight up) and adjust the settings as needed after one hour.
• Verify the machine is appropriately placed away from any exhaust vents, open doors, open windows or HVAC return grills that may be drawing the scent out of the desired area.
• Verify the scent cartridge has not run out. You should receive new cartridges periodically, but running the machine on CONTINUOUS or for more than 10 hours a day will drastically reduce the life of the cartridge.

Have you had the same scent for several weeks or months? Over time, those receiving the same scent for several months can suffer from Olfactory Fatigue, which is essentially becoming used to the scent. Like any scent, you can become acclimated to a scent you encounter on a daily basis. For example, think of visiting someone’s home –to them it smells normal, but you will smell various fragrances in their home (good or bad). The same applies to ScentAir. While employees may not smell it, guests/residents/customers will smell the fragrance. If they are unsure, ask a customer or new employee if they can smell the fragrance. The term “anosmia” is used to describe the point at which a person disregards an aroma. Depending upon the fragrance and its strength, in environmental scenting this can occur between one and three minutes of constant interaction with the scent.

• The machine may be on “full-blast” – use the VOLUME knob on the device to decrease the scent strength. You can lower the settings to lowest levels if necessary.
• Verify that the machine is not directed at a person – the scent should be dispersed to a general area, not in a direct, targeted fashion.
• The strength of scent varies by fragrance. If you’ve adjusted the device and the scent is still too strong, we can offer lighter scents (generally in the Ozone/Marine/Fresh/Clean category). Please contact us for assistance.

• Press SET until the desired Event (Event 1 or 2) flashes on the screen.
• Use +/- to adjust the ON time and OFF time.
• To delete an Event, press both + and – while on the Event’s ON or OFF time.
• Press SELECT again and choose the correct date for the clock to adjust back an hour. Pressing SELECT one more time will confirm and save the changes.

The ScentWave arrives with one Event scheduled – Event 1 is programmed to run on Auto for 60 seconds on and 60 seconds off, beginning at 9:00 am and ending at 5:00 pm Eastern Standard Time (UTC -5). The volume is set at the 12:00 (straight up) position. This default setting will ensure the scent cartridge lasts for 30 days.

• Press the Menu button four times from the main screen, until you see the words “Set” and “DST.”
• If the screen reads “OFF,” press SELECT and choose “ON.”
• The screen will then show “Date” and “Adv;” use the arrows to set the correct date for the clock to advance an hour.
• Press SELECT again and choose the correct date for the clock to adjust back an hour. Pressing SELECT one more time will confirm and save the changes.

• Reboot the ScentWave machine.
• If the pump stops immediately after power cycling there may be a clog in the pressure line. Try restarting the system again with the tubing disconnected and check the collector nozzle for obstructions.