Instructions on troubleshooting music cutting in and out
Music cutting in and out
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Music Playback Issues
Common satellite signal issues
Instructions on troubleshooting common satellite signal issues
Wrong music playing in my business
What to do if the wrong music is playing
Audio is overlapping – “hearing two songs at once”
Instructions on troubleshooting your music if audio is overlapping or “hearing two songs at once”
Music playback stops for approx. 20-30 seconds and starts a new song
Instructions on troubleshooting your music playback when music stops for approximately 20-30 seconds and starts a new song.
Music playback starts/stops at incorrect times
Instructions on troubleshooting your music playback starting and stopping at incorrect times
Online control panel displays “Zone Stopped”
Instructions on correcting your device if the message “zone stopped” displays on the online control panel for ProFusion iH.
Online control panel displays “Error 33”
Instructions on correcting your device if the message “error 33” displays on the online control panel for ProFusion iH.
Player screen displays “Error 33”
Instructions on correcting your device when the message “error 33” displays on the ProFusion iS device screen.
I don’t hear music or messaging
Instructions on correcting your Mood Media device if you do not hear music or messaging.
Player screen displays “ProFusion Device Has Expired”
Instructions on correcting your device when the message “ProFusion device has expired” displays on the ProFusion iS device screen.
Player screen displays “Authorize via Web or NOC”
Instructions on correcting your device when the message “Authorize via Web or NOC” displays on the Encompass LE/LE2 device screen.
Front screen displays “Muted by NOC”
Instructions on correcting your device when the message “Muted by NOC” displays on the Encompass LE/LE2 device screen.
Sound quality is bad
What to do if your sound quality is bad for your music on your Mood Media device.
No music / no audio output
Instructions on correcting your MP7000 or MP7200 device if there is no music or audio output.
I Don’t Hear Music or Messaging
Instructions on correcting your Mood Media device if you do not hear music or messaging.