I don’t have audio (inbound or outbound) from my system
- Remove the screws on the front panel of the base station
- With the screws removed, gently remove the front panel from the base station.
- Remove / pull out the power supply that is inserted to the left of the keypad (left of the #1 button on the keypad).
- Wait for 30 seconds, then re-insert the power supply.
- Please ensure that there are no cars at the menu board when re-inserting the power supply. DO NOT power on the system with a car at the menu board.
- Headsets will automatically re-register to the base (you should have solid green lights on headsets). Once registered, proceed to take an order and test audio.
- If there is still no audio, call Mood Drive-Thru Technical Support @ 800-316-8000
Related Articles
Setup player via screen/display connected to Harmony through HDMI
How to setup your player via screen/display connected to Harmony through HDMI
How to reboot your player
Instructions on how to reboot your Mood Media visual or music player.
Tablet swipe codes
Harmony Visual tablet swipe codes.
Video monitor displays “Please contact Customer Support at 800-331-3340 for assistance”
What to do if Harmony Visual video monitor displays “Please contact Customer Support at 800-331-3340 for assistance”
Video monitor displays “Cannot find Mood Media folder”
Instructions for Harmony Visual player if the video monitor displays “cannot find Mood Media folder”
Video monitor only displays a clock
MVision video monitor only displays a clock instead of video content.
Video monitor displays “Enter Current Password”
MVision video monitor displays “Enter Current Password”
How to set up Profusion iS WiFi connectivity
Instructions for setting up your ProFusion iS WiFi connectivity
Test connection result: “File Directory Error”
Instructions for ProFusion iS visuals when the test connection result displays: “File Directory Error”
Test Connection Result: “Authentication to Proxy Server Failed”
Instructions for ProFusion iS visuals when the test connection result displays: “Authentication to Proxy Server Faiiled”