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I don’t hear music or messaging

  • Check the front panel for messages regarding error codes, muted zones, or dayparting events. If your player has a display, verify that the display shows a song name, artist name, or program name on the screen as it is a good indicator that music is playing normally.
  • Power cycle the player. Confirm that the POWER indicator light is lit to ensure that the player is receiving power.
  • Verify that the music player isn’t muted. If applicable, look for any indicators that your player might be muted or have its volume turned all the way down.
  • Verify your audio cable(s) are securely connected to the appropriate audio output zones on the music player.
  • Verify the other end of the audio cables are securely connected to the appropriate input zones on the music amplifier (varies based on model).
  • Verify the sound system components (amplifier, mixer/processor, etc.) are turned on and receiving power.
  • Verify the volume level on the sound system equipment (including wall volume controls, if present) is turned up to an appropriate level.
  • Confirm the status of indicator lights on the amplifier and sound system equipment (ex. PROTECT, PEAK, PWR). If the PROTECT light is on, this could indicate a wiring issue in your sound system.
  • If you still cannot hear any music, please contact us.

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