MP7xxx – Player not powering on

Please follow the next steps to try and resolve the issue if your player is not powering on;

1. Press the Power button on the player

The power button is placed on the front of the player. Press the power button and see if the player powers on.

2. Verify if the power cable is connected

To make sure the player can be powered on you need to check if the power cable of the player is connected. Verify if the power cable is connected to both the player and the wall power socket. Unplug both ends and reconnect them if needed. If you see no lights burning or you see no indication that the player is turned on try and press the power button again.

3. Make sure the power cable is not broken or torn

Verify if the powercable is damaged. Look for any cracks, tears of damages along the cable / connectors. If you see damages you need to replace the power cable. Contact our Helpdesk when this is the case. You find the contact information on the contact page.

4. Try a different (wall) power socket / test the power socket with a different device

Although it is rare it can happen that your wall power socket is malfunctioning. Please test the power socket with a different device.

5. Power cycle the player and leave it unplugged for 20 minutes

Power cycling your equipment will often solve many problems but this is especially the case with your MP7000 / MP7200 player. During power outages / surges, the player can enter into a protection mode, and will only power on again if left unplugged for a long time. In order to power cycle your player make sure it is turned off. After you have turned it off, disconnect the power cable from the player. Leave the power cable disconnected for 20 minutes. Reconnect the power cable and turn the player back on.

6. Rapidly press the power button 7-8 times

If the player still does not power on, rapidly press the power button 7-8 times and check if the player turns on.

If the above has not resolved your problem, please contact our MoodMedia Helpdesk. You find the contact information on the contact page.