MP7xxx – Music and messages playing from incorrect zones

Please follow the next steps to try and resolve the issue if your music and/or messages are playing from incorrect zones;

1. Check the audio cables on the back of the player

Your audiocables are connected to different zones on your player and on your amplifier. Make sure they are plugged in the correct port for each corresponsing zone (audio OUT 1 for zone 1, audio OUT 2 for zone 2).

2. Switch the RCA audio cables in the back of the player

Try switching the audiocables and see if this solves the problem. Put the audiocable that is connected to audio OUT 1 in audio OUT 2 and vice versa.

3. Check the audio cables on the amplifiers as well

Before handling or unplugging any cables from the amplifier, make sure you first turn it off. When handling the amplifier and its cables there is a risk of electrical shock

The same logic as with step 1 applies here. If you have programmed certain music to be playing on zone 1 (= Audio OUT 1) then this needs to be connected to the correct zone on the amplifier. Try switching the cables around and see if it makes a difference.

4. If, after all the checks, the cabling part turns out to be ok, then it might be a scheduling related issue

Please reach out to our Mood Media Helpdesk. You find the contact information on the contact page.