MP7xxx – No music after latest CD update

1. Check if there is a CD left in the CD tray and take the CD out if this is the case

2. Check if there is a CD left in the CD tray and take the CD out if this is the case

3. Perform an Audio test with your player

To do an audio test on your player (you can only do this when it is powered on) please press the left arrow from the menu. The display should now show: ‘ctrl out 1’ and Music should now start playing from the player itself. If you hear music coming from the player itself, you know for sure that the player is not the problem. If you don’t hear any music coming from the player, please call with our Helpdesk. To close the audiotest please press OK twice.

4. Perform a Forced update

• Take the latest music update that you have. Make sure it is the correct one for your player
• Open the CD-tray
• Put the CD in and close the CD-tray
• When the screen goes blank press the right arrow button on the middle console of your red MP7xxx player
• Afterwards, whenever something appears on the screen, press the right button to skip it
• Until you see; “Mp7xxx update – Kill running pr.“
• The player is now updating. It can take up to 20 minutes and the player will go through several phases
• When the update is finished, the player will open the CD-tray automatically. Take out the CD.
• Press the OK button to restart the player

The music should start playing again after the update. If the update that you used is the correct one for your player. If you were unable to resolve the issue, please call with our Mood Media Helpdesk. The contact details you find on the contact page.