Test connection result: “Test Failed, Connection Error”

This test result indicates that the player has detected an Ethernet cable or WiFi connection, but cannot reach the ProFusion update server to retrieve updates.

• Run a diagnostic test on the player by navigating to Network Control -> Network Diagnostics -> Check Configuration. This diagnostic test will take up to a minute to complete and will provide useful information on where the network issue is occurring.
• Verify the IP address settings on the player are correct.
• Verify the required network ports are open for inbound/outbound traffic. Use our Network Requirements Guide for more details.
• If the player successfully heartbeating but failing to connect for updates, try switching the player’s update protocol (FTP ◄► SFTP) in the Network Control -> Set Configuration menu and test the connection again.
• If the IP settings on the player are confirmed to be correct and the player still yields this test result, consult your IT department or Internet Service Provider to confirm your network and port settings.