A high-level walkthrough of how to set up your player on your Network. Download the network guide for more details.
ProFusion iO Network Connectivity
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Content & Scheduling
Online control panel displays “Session Expired”
Instructions on correcting your device if the message “session expired” displays on the online control panel for ProFusion iO.
Online control panel displays “Zone Stopped”
Instructions on correcting your device if the message “zone stopped” displays on the online control panel for ProFusion iO.
Online control panel displays “Error 34”
Instructions on correcting your device if the message “error 34” displays on the online control panel for ProFusion iO.
My CD is not updating
Instructions for solving your CD is not updating your content on the ProFusion iH device.
How to log on to the Online Control Panel
Logging into your ProFusion iH’s online control panel.
Online control panel displays “Choose FTP Server”
Instructions on correcting your device if the message “choose FTP server” displays on the online control panel for ProFusion iH.
Player screen displays “Denied permission to use this feature”
Instructions on correcting your device when the message “denied permission to use this feature” displays on the ProFusion iS device screen.
Player screen status messages
A guide to the status messages displayed on your Encompass LE/LE2 device from Mood Media.
How to change the music program
Instructions on changing the music program on your Encompass LE/LE2 device from Mood Media.
Music and messages playing from incorrect zones
What do if your music or messaging is playing from the incorrect zone(s) on your MP7000 or MP7200 device.
Messages playing at the wrong times
Instructions to follow if your MP7000 or MP7200 device is playing messages at the wrong times.
How to change your music program
Instructions on changing the music program on your MP7000 or MP7200 device from Mood Media.
Encompass SR – Player is constantly beeping
Encompass SR - Player is constantly beeping[dsm_breadcrumbs show_home_icon="off" separator_icon="5||divi||400"...
Encompass SR – Player screen displays “NOT AUTHORIZED” or “NOT AUTHORIZING”
Instructions on correcting your device when the message “NOT Authorized or NOT Authorizing” displays on the Encompass SR device screen.
My music isn’t changing or updating
Instructions for what to do if your music isn’t changing or updating on your Hamony device.