Instructions on troubleshooting music cutting in and out
Music cutting in and out
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Encompass SR
Common satellite signal issues
Instructions on troubleshooting common satellite signal issues
Wrong messages playing in my business
Instructions for solving the wrong messages playing in your business
Wrong music playing on-hold
Instructions for solving the wrong music playing on-hold
Wrong music playing in my business
What to do if the wrong music is playing
Audio is overlapping – “hearing two songs at once”
Instructions on troubleshooting your music if audio is overlapping or “hearing two songs at once”
Music and messaging are playing from the incorrect zones
Instructions on troubleshooting your music and messaging are playing from the incorrect zone
Music playback stops for approx. 20-30 seconds and starts a new song
Instructions on troubleshooting your music playback when music stops for approximately 20-30 seconds and starts a new song.
Music playback starts/stops at incorrect times
Instructions on troubleshooting your music playback starting and stopping at incorrect times
DVD-ROM drive fails to open or close
Instructions on troubleshooting your player’s DVD-ROM drive fails to open or close
Player continually shuts off during playback
Instructions on troubleshooting your player if it continually shuts off during playback
Player is physically damaged
What to do if your player is physically damaged
Front panel display is blank or illegible
Instructions for troubleshooting your player if the front panel display is blank or illegible
Front panel buttons are non-responsive
Instructions for troubleshooting your player if the front panel buttons are non-responsive.
My player doesn’t power on or startup
Instructions for troubleshooting your music player if it doesn’t power on or startup.
Music Troubleshooting
Instructions for troubleshooting your music service on ProFusion iS, ProFusion iH, ProFusion MC, ProFusion iO, Encompass SR, Encompass LE/LE2 and Mood Harmony.
Encompass SR – How to verify signal strength
Encompass SR - Player is constantly beeping[dsm_breadcrumbs show_home_icon="off" separator_icon="5||divi||400"...
Common satellite signal issues
Common satellite signal issues[dsm_breadcrumbs show_home_icon="off" separator_icon="5||divi||400"...
Encompass SR – Player is constantly beeping
Encompass SR - Player is constantly beeping[dsm_breadcrumbs show_home_icon="off" separator_icon="5||divi||400"...
Encompass SR – Player screen displays “NOT AUTHORIZED” or “NOT AUTHORIZING”
Instructions on correcting your device when the message “NOT Authorized or NOT Authorizing” displays on the Encompass SR device screen.