What to do if your player is physically damaged
Player is physically damaged
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Music
Front panel display is blank or illegible
Instructions for troubleshooting your player if the front panel display is blank or illegible
Front panel buttons are non-responsive
Instructions for troubleshooting your player if the front panel buttons are non-responsive.
My player doesn’t power on or startup
Instructions for troubleshooting your music player if it doesn’t power on or startup.
Music Troubleshooting
Instructions for troubleshooting your music service on ProFusion iS, ProFusion iH, ProFusion MC, ProFusion iO, Encompass SR, Encompass LE/LE2 and Mood Harmony.
Profusion iH – Remote Control
Instructions on using your remote control for the ProFusion iH.
My CD is not updating
Instructions on troubleshooting the CD not updating your ProFusion iH DVD.
Getting Started with ProFusion iH
Everything you need to know to setup your ProFusion iH player.
How to pull and send ProFusion iH logs
Instructions on pulling and sending logs for the ProFusion iH platform.
ProFusion iH-iS-iO – Diagnostic Error Code List
Diagnostic code list for possible errors with ProFusion iS, ProFusion iO or ProFusion iH.
Online control panel displays “Error code: 28” or “NIF Lock”
Instructions for correcting your ProFusion iH device if online control panel displays “Error code: 28” or “NIF Lock”
Test connection result: “File Directory Error”
Instructions for correcting your ProFusion iH device if a test connection results in “Test connection result: “File Directory Error””
Test Connection Result: “Authentication to Proxy Server Failed”
Instructions for correcting your ProFusion iH device if a test connection results in “Test Failed, Authentication to Proxy Server Failed”
Test connection result: “Test Failed, Connection Error”
Instructions for correcting your ProFusion iH device if a test connection results in “Test Failed, Connection Error.”
Test connection result: “Test Failed, Network Link Down”
Instructions for correcting your ProFusion iH device if a test connection results in “Test Failed, Network Link Down.”
Online control panel displays “Error 34”
Online control panel displays "Error 34"[dsm_breadcrumbs show_home_icon="off" separator_icon="5||divi||400"...
Online control panel functions are disabled
Online control panel functions are disabled[dsm_breadcrumbs show_home_icon="off" separator_icon="5||divi||400"...
Online control panel displays “Session Expired”
Online control panel displays "Session Expired"[dsm_breadcrumbs show_home_icon="off"...
Online control panel displays “Fatal Error Occurred” or “No Playback – Fatal Error”
Online control panel displays "Fatal Error Occurred" or "No Playback - Fatal Error"[dsm_breadcrumbs...
Online Control Panel displays “Please insert correct SD card”
Online Control Panel displays "Please insert correct SD card"[dsm_breadcrumbs show_home_icon="off"...