MP7xxx – Messages playing at the wrong times

Please follow the next steps to try and resolve the issue if your messages are playing at the wrong times;

1. Check the Date & Time settings on your player

Your music and messages are playing according a schedule and the schedule is playing according to dates and times. If the date and time are incorrect (can for example happen due to a power outage) then you need to correct it. You do this in the Settings menu where you go to Date/Time.

Enter the menu with the OK button. Navigate with the UP, DOWN and SIDE arrows. Enter a specific menu with the OK button.

2. Make sure the player is up to date

A quick check that you can do is look in the right corner of the screen to see if the update number is steady or blinking. If the number is blinking you are missing (a few) updates.

• If the player is not updated and it’s receiving its updates via network => check connection
• If the player is not updated and it’s receiving its updates via CD => try to find the missing CDs in the store and perform a CD update

CHECK CONNECTION:
The easy steps that you can check are;

• Verify if the internet cable is connected to the player
• Verify if the internet cable is connected to the modem, router or wall data point.
• Check the internet cable (if it gives an internet signal) by plugging it into a laptop / PC.

If the above steps don’t solve your connection issues, please contact our MoodMedia Helpdesk. You find the contact information on the contact page.

PERFORM A CD UPDATE:
A CD update should be relatively simpel. Open the CD tray and load the CD. The update should start and finish automatically. Make sure to remove the CD again afterwards.

3. Make sure the Start & Stop time of the player is set correctly

You find this in the menu under the Music menu. See also the article called MP7xxx – How to change your music program where you find the guide and video how to get there.

4. Correct the play times for the messages

You find this in the menu under the Messages menu – OPEN/CLOSE MSG. You need to set the correct power time (start/stop time) in this menu as well. Navigating is done with the arrows and to enter a menu you use the OK button.