MP7xxx – The screen displays “System is over”

This message appears if your music player has not received or succesfully completed it’s updates for some time. In order to unlock your player you need to call with our Helpdesk for which you find the contact information on the contact page.

Two things need to happen when this problem occurs:

1. Unlock the player so that the music will play again (call / chat our helpdesk)
2. Verify if the updates are done:

• • Offline CD updates – These need to be loaded into the player. The update will take up to 30 minutes depending on it’s size. If no CD’s are received you should report this with our Helpdesk department.
  • Online network updates – Make sure that the player is connected to the internet. Follow for this our Network requirements – connection issues guide.