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Online control panel displays “Error 33”

This error indicates that the Profusion is unable to locate a song file for the selected music program. When error 33 is encountered, music playback will stop. Your Profusion music updates may have been interrupted due to loss of internet connectivity to the player.

  • Reboot your ProFusion to restore music playback.
  • Verify that your player is set to its Default Audio Schedule in the Online Control Panel.
  • Verify your ProFusion is connected to the internet for updates either by WiFi or Ethernet connection.
  • Once your connection is verified, perform an “Update Music & Configuration” from the Online Control Panel.
  • Once your music player finishes downloading new updates, Error 33 should be resolved.
  • If you are still experiencing issues, please contact us.

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