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Disc update error codes

Error Code Issue Solutions
4 Bad CD Check disc for smudges, scratches, and fingerprints. Clean the disc and power cycle the player, then re-insert the disc. If the player still yields this error, contact us.
5 Device Expired Please contact us
6 System Error Power cycle the player and attempt the update again. If the error persists, please contact us.
7 Incorrect Device ID This error indicates that the update disc inserted is not intended for the player. Verify the disc is free of scratches/smudges/dust. Verify the Device ID on the disc matches the Device ID of the player (can be found in the Device Information menu that can be accessed by pressing the ‘*’ button then the down arrow button until you see the Device Information option. Press ‘*’ to get access to it and you should see ‘Device ID’. The 6 digits that follow this field will be the number that has to match what is on the CD). If the number matches but you are getting this error, please contact us. If the number doesn’t match, you might have a second ProFusion device on-site. If you do not, please contact us.

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