Test Connection Result: “Authentication to Proxy Server Failed”

This test result indicates that the player is configured to connect to a proxy server, but a network setting may be incorrect on the player or on your proxy network. (if applicable)

• If your network does not use a proxy, turn the proxy setting off on the ProFusion by navigating to Network Control -> Set Configuration -> Proxy Server. You may need to contact your IT or Internet Service Provider to confirm this.
• Run a diagnostic test on the player by navigating to Network Control -> Network Diagnostics -> Check Configuration. This diagnostic test will take up to a minute to complete and will provide useful information on where the network issue is occurring.
• Verify the IP Address settings on the player are correct.
• Verify the required network ports are open for inbound/outbound traffic. Use our Network Requirements Guide for full details.
• If the IP settings on the player are confirmed to be correct and the player still yields this test result, consult your IT department or ISP to confirm network and port settings.