ProFusion iS/iH/iO Network update error codes
| Error Code | Issue | Solutions |
|---|---|---|
| 10 | Update Connect Error | The player is unable to connect to the network. Verify IP settings28 on the player and verify network port settings. |
| 11 | File Directory Error | The player is connecting to the FTP server but there is no directory folder on the FTP server for the player. Send a network update via Unity. Once the job has generated in Unity, another attempt can be made to connect the player. |
| 13 | Update Error | This error is generated during the transferring of files to/from the player. Power cycle the player and attempt the download again. |
| 14 | System Error | Power cycle the player and attempt the download again. If the error persists, proceed to RMA the player. |
| 15 | Update Paused | The update process was manually paused on the player. To continue updating, select <Update Music & Config> from the player menu. |
| 16 | Connection Dropped | Connection to the network was dropped by the player or network router. Attempt another network connection by selecting <Update Music & Config> from the player menu. If the error persists, verify network settings on the player and verify network port settings. |
| 17 | Drive is Full | Check the player’s style list in Unity and verify the player is not exceeding the style limits for its hard drive or SD card capacity. |
| 18 | Could not obtain IP Address | The player in unable to “talk” to the network router/server. Verify IP settings28 on the player and verify network port settings. |
| 28 | NIF Lock | See section regarding Error code 28 / NIF Lock |
| 51 | Network Link Down | This error code can either indicate a connection failure (Network Link Down) or can be a part of a “Select FTP Server” fulfillment menu failure. If the client can return to the main menu and navigate through different options, the player is not detecting an Ethernet cable. If the player reverts to “Select FTP Server”, there is a fulfillment issue with the player that requires an RMA. |
Related Articles
Content Request Portal
Messaging Content Request[dsm_breadcrumbs show_home_icon="off" separator_icon="5||divi||400" separator_bg_color="RGBA(255,255,255,0)" _builder_version="4.27.2" _module_preset="default" items_text_color="#000000" separators_text_color="#000000"...
CD Update Instructions & Troubleshooting
CD Update Instructions & Troubleshooting[dsm_breadcrumbs show_home_icon="off" separator_icon="5||divi||400" separator_bg_color="RGBA(255,255,255,0)" _builder_version="4.27.2" _module_preset="default" items_text_color="#000000" separators_text_color="#000000"...
ProFusion X/XS
ProFusion X/XS[dsm_breadcrumbs show_home_icon="off" separator_icon="5||divi||400" separator_bg_color="RGBA(255,255,255,0)" _builder_version="4.27.2" _module_preset="default" items_text_color="#000000" separators_text_color="#000000" separators_font_size="12px"...
Getting Started with the Harmony MAVP-B2 Player
Getting Started with the Harmony MAVP-B2 Player[dsm_breadcrumbs show_home_icon="off" separator_icon="5||divi||400" separator_bg_color="RGBA(255,255,255,0)" _builder_version="4.27.2" _module_preset="default" items_text_color="#000000"...
How to reboot your player
How to reboot your player[dsm_breadcrumbs show_home_icon="off" separator_icon="5||divi||400" separator_bg_color="RGBA(255,255,255,0)" _builder_version="4.27.2" _module_preset="default" items_text_color="#000000" separators_text_color="#000000"...
Welcome to Harmony
Welcome to Harmony[dsm_breadcrumbs show_home_icon="off" separator_icon="5||divi||400" separator_bg_color="RGBA(255,255,255,0)" _builder_version="4.27.2" _module_preset="default" items_text_color="#000000" separators_text_color="#000000"...
Player screen reads incorrect date / set date and time
Player screen reads incorrect date / set date and time[dsm_breadcrumbs show_home_icon="off" separator_icon="5||divi||400" separator_bg_color="RGBA(255,255,255,0)" _builder_version="4.27.2" _module_preset="default" items_text_color="#000000"...
Player screen displays “Error code: 28” or “NIF Lock”
Player screen displays "Error code: 28" or "NIF Lock"[dsm_breadcrumbs show_home_icon="off" separator_icon="5||divi||400" separator_bg_color="RGBA(255,255,255,0)" _builder_version="4.27.2" _module_preset="default" items_text_color="#000000"...
Music cutting in and out
Music cutting in and out[dsm_breadcrumbs show_home_icon="off" separator_icon="5||divi||400" separator_bg_color="RGBA(255,255,255,0)" _builder_version="4.27.2" _module_preset="default" items_text_color="#000000" separators_text_color="#000000"...
Common satellite signal issues
Common satellite signal issues[dsm_breadcrumbs show_home_icon="off" separator_icon="5||divi||400" separator_bg_color="RGBA(255,255,255,0)" _builder_version="4.27.2" _module_preset="default" items_text_color="#000000" separators_text_color="#000000"...