Instructions on troubleshooting music cutting in and out
Music cutting in and out
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Encompass LE/LE2
Common satellite signal issues
Instructions on troubleshooting common satellite signal issues
Wrong messages playing in my business
Instructions for solving the wrong messages playing in your business
Wrong music playing on-hold
Instructions for solving the wrong music playing on-hold
Wrong music playing in my business
What to do if the wrong music is playing
Audio is overlapping – “hearing two songs at once”
Instructions on troubleshooting your music if audio is overlapping or “hearing two songs at once”
Music and messaging are playing from the incorrect zones
Instructions on troubleshooting your music and messaging are playing from the incorrect zone
Music playback stops for approx. 20-30 seconds and starts a new song
Instructions on troubleshooting your music playback when music stops for approximately 20-30 seconds and starts a new song.
Music playback starts/stops at incorrect times
Instructions on troubleshooting your music playback starting and stopping at incorrect times
DVD-ROM drive fails to open or close
Instructions on troubleshooting your player’s DVD-ROM drive fails to open or close
Player continually shuts off during playback
Instructions on troubleshooting your player if it continually shuts off during playback
Player is physically damaged
What to do if your player is physically damaged
Front panel display is blank or illegible
Instructions for troubleshooting your player if the front panel display is blank or illegible
Front panel buttons are non-responsive
Instructions for troubleshooting your player if the front panel buttons are non-responsive.
My player doesn’t power on or startup
Instructions for troubleshooting your music player if it doesn’t power on or startup.
Music Troubleshooting
Instructions for troubleshooting your music service on ProFusion iS, ProFusion iH, ProFusion MC, ProFusion iO, Encompass SR, Encompass LE/LE2 and Mood Harmony.
Player screen displays “NO SIGNAL”, “LOW SIGNAL”, or “MARGINAL SIGNAL”
Instructions on correcting your device when the message “no signal” or “marginal signal” displays on the Encompass LE/LE2 device screen.
How to check signal strength
Instructions on how to check the signal strength for you Encompass LE/LE2 device.
Player screen status messages
A guide to the status messages displayed on your Encompass LE/LE2 device from Mood Media.
How to change the music program
Instructions on changing the music program on your Encompass LE/LE2 device from Mood Media.