How to setup your player via screen/display connected to Harmony through HDMI
Setup player via screen/display connected to Harmony through HDMI
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Harmony Visuals
Video monitor displays “Please contact Customer Support at 800-331-3340 for assistance”
What to do if Harmony Visual video monitor displays “Please contact Customer Support at 800-331-3340 for assistance”
Video monitor displays “Enter Current Password”
MVision video monitor displays “Enter Current Password”
Player fails to connect to the internet
Locate the remote for the player and press the home button. Navigate to the menu and press the OK button on the remote. Server Connectivity Status will be displayed here.
Incorrect visual content displayed
Instructions for Harmony visuals when the incorrect visual content is displayed.
Harmony Visuals
Support for troubleshooting issues with Harmony visuals hardware and software.
Welcome to Harmony
Choose your service below to get started with the Mood Harmony player.
Video monitor displays “Cannot find Mood Media folder”
Instructions for Harmony Visual player if the video monitor displays “cannot find Mood Media folder”
MVP246
MVP246[dsm_breadcrumbs show_home_icon="off" separator_icon="5||divi||400"...
Visual content appears to be frozen
Use the following steps if your Harmony visual player content appears to be frozen.
No video output
Support instructions for Harmony visuals when no video output is displaying.
Tablet swipe codes
Harmony Visual tablet swipe codes.
Video monitor only displays a clock
MVision video monitor only displays a clock instead of video content.
Network Requirements
Use the Harmony or MVision network requirements to troubleshoot with your IT department or internet service provider.
Video monitor displays “MOOD:ANDROID”
MVISION:ANDROID on the bottom left of the screen indicates that the player does not have any content loaded onto it.
Getting Started with Harmony Visuals
Instructions on getting started with using your Harmony visuals player in your business.