Use the ProFusion iO network requirements to troubleshoot with your IT department or internet service provider.
Profusion iO – Network Requirements
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Troubleshooting
How to access the Web User Interface (Online Control Panel)
Instructions on accessing the online control panel for ProFusion iO device.
ProFusion iO Network Connectivity
A high-level walkthrough of how to set up your player on your Network. Download the network guide for more details.
Online control panel displays “Session Expired”
Instructions on correcting your device if the message “session expired” displays on the online control panel for ProFusion iO.
Online control panel displays “Zone Stopped”
Instructions on correcting your device if the message “zone stopped” displays on the online control panel for ProFusion iO.
Online control panel displays “Error 34”
Instructions on correcting your device if the message “error 34” displays on the online control panel for ProFusion iO.
My CD is not updating
Instructions for solving your CD is not updating your content on the ProFusion iH device.
How to log on to the Online Control Panel
Logging into your ProFusion iH’s online control panel.
Online control panel displays “Choose FTP Server”
Instructions on correcting your device if the message “choose FTP server” displays on the online control panel for ProFusion iH.
Online control panel displays “Zone Stopped”
Instructions on correcting your device if the message “zone stopped” displays on the online control panel for ProFusion iH.
How to run a diagnostic test
Instructions for running a diagnostic check of your ProFusion iH device.
How to control your ProFusion player from a mobile device
Instructions for controlling your ProFusion iH from your mobile device.
ProFusion iH Network Connectivity
A high-level walkthrough of how to set up your player on your Network. Download the network guide for more details.
Disc update error codes
Instructions for correcting disc update error codes on your ProFusion MC device.
DVD-ROM drive fails to open or close
Instructions to follow if you DVD drive fails to open or close on your ProFusion MC device.
Player fails to read disc, ejects disc
What to do if your ProFusion MC device fails to read disc and ejects the disc.
How to run a diagnostic test
Instructions for running a diagnostic check of your ProFusion iS device.
Test connection result: “Test Failed, Network Link Down”
Instructions for correcting your ProFusion iS device if a test connection results in “Test Failed, Network Link Down.”
ProFusion iS Network Connectivity
A high-level walkthrough of how to set up your player on your Network. Download the network guide for more details.
Player screen displays “Denied permission to use this feature”
Instructions on correcting your device when the message “denied permission to use this feature” displays on the ProFusion iS device screen.