Cannot smell scent

• Confirm that you have recently received the scent. If so, verify that the MASTER POWER is set to ON or TIMER and the machine is scheduled to run at the current time.
• Verify that the VOLUME knob is not turned completely down. Begin with the knob at 12:00 (straight up) and adjust the settings as needed after one hour.
• Verify the machine is appropriately placed away from any exhaust vents, open doors, open windows or HVAC return grills that may be drawing the scent out of the desired area.
• Verify the scent cartridge has not run out. You should receive new cartridges periodically, but running the machine on CONTINUOUS or for more than 10 hours a day will drastically reduce the life of the cartridge.

Have you had the same scent for several weeks or months? Over time, those receiving the same scent for several months can suffer from Olfactory Fatigue, which is essentially becoming used to the scent. Like any scent, you can become acclimated to a scent you encounter on a daily basis. For example, think of visiting someone’s home –to them it smells normal, but you will smell various fragrances in their home (good or bad). The same applies to ScentAir. While employees may not smell it, guests/residents/customers will smell the fragrance. If they are unsure, ask a customer or new employee if they can smell the fragrance. The term “anosmia” is used to describe the point at which a person disregards an aroma. Depending upon the fragrance and its strength, in environmental scenting this can occur between one and three minutes of constant interaction with the scent.