Online control panel functions are disabled[dsm_breadcrumbs show_home_icon="off" separator_icon="5||divi||400"...
Online control panel functions are disabled
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Brad Bond
Online control panel displays “Session Expired”
Online control panel displays "Session Expired"[dsm_breadcrumbs show_home_icon="off"...
Online control panel displays “Fatal Error Occurred” or “No Playback – Fatal Error”
Online control panel displays "Fatal Error Occurred" or "No Playback - Fatal Error"[dsm_breadcrumbs...
Online Control Panel displays “Please insert correct SD card”
Online Control Panel displays "Please insert correct SD card"[dsm_breadcrumbs show_home_icon="off"...
Mood Controller App
How to set up and troubleshoot the Mood Controller App for your ProFusion iS, ProFusion iO or ProFusion iH.
Network Requirements
Network Requirements[dsm_breadcrumbs show_home_icon="off" separator_icon="5||divi||400"...
Licensing FAQs
Licensing FAQs[dsm_breadcrumbs show_home_icon="off" separator_icon="5||divi||400"...
ProFusion iH Global Resources
Global ProFusion iH documents for technical support. User guides, spec sheets, program lineups and quick reference guides.
MVP246
MVP246[dsm_breadcrumbs show_home_icon="off" separator_icon="5||divi||400"...
Network Requirements
Use the Harmony or MVision network requirements to troubleshoot with your IT department or internet service provider.
Player fails to connect to the internet
Locate the remote for the player and press the home button. Navigate to the menu and press the OK button on the remote. Server Connectivity Status will be displayed here.
Visual content appears to be frozen
Use the following steps if your Harmony visual player content appears to be frozen.
Video monitor displays “MOOD:ANDROID”
MVISION:ANDROID on the bottom left of the screen indicates that the player does not have any content loaded onto it.
Incorrect visual content displayed
Instructions for Harmony visuals when the incorrect visual content is displayed.
No video output
Support instructions for Harmony visuals when no video output is displaying.
Getting Started with Harmony Visuals
Instructions on getting started with using your Harmony visuals player in your business.
Harmony Visuals
Support for troubleshooting issues with Harmony visuals hardware and software.
Cannot smell scent
Instructions when scent is not currently being dispensed by your scent device.
Scent is too strong
Instructions for correcting scent being too strong in your business.
How to create/change scent events
Instructions on creating or editing scent events with you Mood scent device.