What to do if your ProFusion MC device fails to read disc and ejects the disc.
Player fails to read disc, ejects disc
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Brad Bond
How to run a diagnostic test
Instructions for running a diagnostic check of your ProFusion iS device.
Test connection result: “Test Failed, Network Link Down”
Instructions for correcting your ProFusion iS device if a test connection results in “Test Failed, Network Link Down.”
ProFusion iS Network Connectivity
A high-level walkthrough of how to set up your player on your Network. Download the network guide for more details.
Player screen displays “Denied permission to use this feature”
Instructions on correcting your device when the message “denied permission to use this feature” displays on the ProFusion iS device screen.
Player screen displays “Error 34”
Instructions on correcting your device when the message “error 34” displays on the ProFusion iS device screen.
Player screen displays “Zone Stopped”
Instructions on correcting your device when the message “zone stopped” displays on the ProFusion iS device screen.
Online control panel displays “Error 33”
Instructions on correcting your device if the message “error 33” displays on the online control panel for ProFusion iH.
Player screen displays “Error 33”
Instructions on correcting your device when the message “error 33” displays on the ProFusion iS device screen.
I don’t hear music or messaging
Instructions on correcting your Mood Media device if you do not hear music or messaging.
Player screen displays “ProFusion Device Has Expired”
Instructions on correcting your device when the message “ProFusion device has expired” displays on the ProFusion iS device screen.
ProFusion MC
Support for troubleshooting issues with the ProFusion MC device from Mood Media.
ProFusion iO
Support for troubleshooting issues with the ProFusion iO device from Mood Media.
ProFusion iH
Support for troubleshooting issues with the ProFusion iH device from Mood Media.
ProFusion iS
Support for troubleshooting issues with the ProFusion iS device from Mood Media.
ProFusion Series
Choose from a selection of ProFusion iO, ProFusion iS, ProFusion iH & ProFusion MC device models from Mood Media to troubleshoot your device.
Player screen displays “NO SIGNAL”, “LOW SIGNAL”, or “MARGINAL SIGNAL”
Instructions on correcting your device when the message “no signal” or “marginal signal” displays on the Encompass LE/LE2 device screen.
How to check signal strength
Instructions on how to check the signal strength for you Encompass LE/LE2 device.
Player screen status messages
A guide to the status messages displayed on your Encompass LE/LE2 device from Mood Media.
How to change the music program
Instructions on changing the music program on your Encompass LE/LE2 device from Mood Media.