Instructions on correcting your Mood Media device if you do not hear music or messaging.
I don’t hear music or messaging
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Music
Player screen displays “ProFusion Device Has Expired”
Instructions on correcting your device when the message “ProFusion device has expired” displays on the ProFusion iS device screen.
ProFusion MC
Support for troubleshooting issues with the ProFusion MC device from Mood Media.
ProFusion iO
Support for troubleshooting issues with the ProFusion iO device from Mood Media.
ProFusion iH
Support for troubleshooting issues with the ProFusion iH device from Mood Media.
ProFusion iS
Support for troubleshooting issues with the ProFusion iS device from Mood Media.
ProFusion Series
Choose from a selection of ProFusion iO, ProFusion iS, ProFusion iH & ProFusion MC device models from Mood Media to troubleshoot your device.
Player screen displays “NO SIGNAL”, “LOW SIGNAL”, or “MARGINAL SIGNAL”
Instructions on correcting your device when the message “no signal” or “marginal signal” displays on the Encompass LE/LE2 device screen.
How to check signal strength
Instructions on how to check the signal strength for you Encompass LE/LE2 device.
Player screen status messages
A guide to the status messages displayed on your Encompass LE/LE2 device from Mood Media.
How to change the music program
Instructions on changing the music program on your Encompass LE/LE2 device from Mood Media.
Player screen displays “Authorize via Web or NOC”
Instructions on correcting your device when the message “Authorize via Web or NOC” displays on the Encompass LE/LE2 device screen.
Front screen displays “Muted by NOC”
Instructions on correcting your device when the message “Muted by NOC” displays on the Encompass LE/LE2 device screen.
No music after latest CD update
What do if your MP7000 or MP7200 device is not playing music after the latest CD update.
CD tray not opening
What do if your MP7000 or MP7200 device disc tray will not open.
Music and messages playing from incorrect zones
What do if your music or messaging is playing from the incorrect zone(s) on your MP7000 or MP7200 device.
Messages playing at the wrong times
Instructions to follow if your MP7000 or MP7200 device is playing messages at the wrong times.
How to change your music program
Instructions on changing the music program on your MP7000 or MP7200 device from Mood Media.
Sound quality is bad
What to do if your sound quality is bad for your music on your Mood Media device.
Hamony Music Global Resources
Global documents for technical support using the Harmony music device. User guides, spec sheets, program lineups and quick reference guides.