MP7xxx – No music / no audio output

1. Make sure the player is powered on

See the ‘Player not powering on’ self help guide for this step

2. Check the screen of the player for any messages:

• When working properly, the player should show the song title and artist scrolling across the screen
• Check that you have music notes icons on your screen (depending on how many zones there are on the player)
• Make sure you don’t have a CD icon on the screen.
• Make sure there is no CD in the player’s tray. If there is one, remove it (and reboot the player)
• Make sure there is no error message on the screen. If you see an error message, search for the self help guide that explains that particular error message. If the guide does not exist, please call with our Helpdesk department for which you find the contact details on the contact page.

3. Perform an Audio test with your player

To do an audio test on your player (you can only do this when it is powered on) please press the left arrow from the menu. The display should now show: ‘ctrl out 1’ and Music should now start playing from the player itself. If you hear music coming from the player itself, you know for sure that the player is not the problem. If you don’t hear any music coming from the player, please call with our Helpdesk. To close the audiotest please press OK twice.

4. Check the volume of the player

To check the volume settings of your MP7xxx please press the DOWN arrow while on the home screen. The # symbol indicates the player’s current volume. Use the UP and DOWN arrows to change the volume level and press the OK button to save the changes.

5. Check the audio cables on the back of the player

You can wiggle them a bit to make sure they are plugged in all the way and also unplug and plug them back in. Also make sure they are connected to the correct output on the player.

6. Change the audio OUT port on the player

If the player only has 1 audio zone, all the 3 AUDIO OUT ports in the back will play the same music.

7. Make sure the audio cables are not broken or torn

If the cables are broken / torn please replace them.

Before handling or unplugging any cables from the amplifier, make sure you first turn it off. When handling the amplifier and its cables there is a risk of electrical shock.

8. Check the audio cables at the amplifier

Make sure they are plugged in correctly (try to unplug and plug them back in or wiggle them a bit). Make sure they are plugged in the correct output and that the port that they are plugged in matches the source that is chosen on the amplifier.

9. Check if the amplifier is on (if the Power LED or any other LEDs are lit on it)

If possible you can try to power cycle the amplifier. Turn the amplifier off. Then take out the power cable and leave it out for 30 seconds. Plug the power cable back in and turn the amplifier back on.

10. Check if the volume of the amplifier is turned up

Check the volume knob of the input where the audio cables from the player are connected and master volume knob as well.

11. If you have a MX30/MX60 Majorcom amplifier check and switch button (AUX/CD)

Before handling or unplugging any cables from the amplifier, make sure you first turn it off. When handling the amplifier and its cables there is a risk of electrical shock.

12. Make sure the amplifier has the speakers cables connected to it

14. If you have a wall volume control, please also check it that it is turned up

13. Change the audio input on the amplifier and adjust the volume knob accordingly

Remember that this audio input should match the port to which the audio cables are connected.

15. Check if the amplifier works properly by connecting another music source to those inputs (mobile phone, laptop, mp3 player, etc.) to it and see if music can be produced