Instructions for troubleshooting your Optra device from Mood Media
Optra
read more
Troubleshooting
Starbucks Support
Starbucks Support[dsm_breadcrumbs show_home_icon="off" separator_icon="5||divi||400"...
XT1
Instructions for troubleshooting your XT1 drive thru system
How to reboot your player
Instructions on how to reboot your Mood Media visual or music player.
Mood Controller App
How to set up and troubleshoot the Mood Controller App for your ProFusion iS, ProFusion iO or ProFusion iH.
MVP246
MVP246[dsm_breadcrumbs show_home_icon="off" separator_icon="5||divi||400"...
Network Requirements
Use the Harmony or MVision network requirements to troubleshoot with your IT department or internet service provider.
Player fails to connect to the internet
Locate the remote for the player and press the home button. Navigate to the menu and press the OK button on the remote. Server Connectivity Status will be displayed here.
Visual content appears to be frozen
Use the following steps if your Harmony visual player content appears to be frozen.
Video monitor displays “MOOD:ANDROID”
MVISION:ANDROID on the bottom left of the screen indicates that the player does not have any content loaded onto it.
Incorrect visual content displayed
Instructions for Harmony visuals when the incorrect visual content is displayed.
No video output
Support instructions for Harmony visuals when no video output is displaying.
Cannot smell scent
Instructions when scent is not currently being dispensed by your scent device.
Scent is too strong
Instructions for correcting scent being too strong in your business.
How to create/change scent events
Instructions on creating or editing scent events with you Mood scent device.
Daylight Savings Time adjustments
Steps to making adjustments to scent device affected by Daylight Savings Time.
Player screen displays an error
Instructions on how to solve for an error displaying on the scent machine.
Pump does not run
Instructions to follow if your scent device pump is not running.
Scent
Instructions on troubleshooting your Mood scent device and common issues.
Audio Messaging
Instructions for dealing with common issues with your messaging service and player.