Test connection result: “Test Failed, Network Link Down”

This test result indicates that the player cannot detect an Ethernet cable, or that there is no connection detected from the networking equipment.

• Run a diagnostic test on the player by navigating to Device Information -> Diagnostics. This diagnostic test will take up to a minute to complete and will provide useful information on where the network issue is occurring.
• Verify that an Ethernet cable is securely connected to the back of the player.
• Verify the other end of the Ethernet cable is securely connected to the network router, modem, or network switch.
• Confirm that green and yellow traffic lights (located on or near the Ethernet port of the networking equipment) are illuminated and blinking. If none are present, try another Ethernet cable, if able.
• If all network cabling looks secure, and the Ethernet port on your networking equipment seems active, contact your IT department or Internet Service Provider to further advise.

Does the IP address display “Unavailable” in the Network Settings page?

• This usually indicates that the player is unable to get a lease of DHCP IP address from the router.
• If a static address is assigned, verify no other DHCP device(s) connected to the router are using the same IP address.
• Verify if MAC filtering or access control has been enabled on your network. If it is, an exception will be needed for the ProFusion iH to be able to connect to the internet. Ask your IT or Internet Service Provider for assistance.

Does the player yield “Could not obtain IP?”

• Your network router or switch that the ProFusion iH is connected to may need to be rebooted. Check with your IT department or Network Service Provider before doing this.

Still having issues? Please Contact Us for assistance.