Common satellite signal issues

Mood Media’s satellite music players require a strong and consistent satellite signal in order to receive and play its music content. Many playback issues for these players can be attributed to one or more of the following symptoms:

Adverse weather (a.k.a. “Acts of God”)

Satellite players may lose their signal during/after heavy rain or snow storms. Check if you are currently experiencing (or recently experienced) any adverse weather, as it may have affected dish signal/alignment. A properly aligned satellite dish should not lose its signal during a rain storm, except under the most extreme conditions.

If you are experiencing heavy rain or snow, the front panel may display “No Signal” or “LOS Music.” If the satellite signal is not restored after the adverse weather subsides, the satellite dish may have been moved out of alignment due to the weather, or lasting snow is still covering the dish. Standing water on the roof may be infiltrating the coaxial cable or connector(s), potentially grounding out the signal. The LNB cover attached to the satellite dish may be cracked or blocked by snow or wildlife. New and nearby construction may cause direct signal interference. Nearby military or communication facilities (ex. dish farms) that use RF signals may cause indirect signal interference with our broadcast reception.

Third-party involvement

A vendor not associated with Mood (ex. roofers, remodeling agency) may have moved our satellite dish out of alignment, or cut/used/damaged the coaxial cable during their work on the roof.

Player may be muted for non-payment

Players are muted due to non-payment. Ensure that your bills with Mood are up to date.