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ProFusion iH-iS-iO – Diagnostic Error Code List

The diagnostic tool is only available to players with firmware version 2.30.0 or higher.

The ProFusion diagnostic test yields error codes in the following format: WXYZZ

W log severity (W = warning, E = error)
X basic procedure step number
Y network interface type (0 = irrelevant, 1 = Ethernet, 2 = WiFi, 3 = cellular)
ZZ two-digit error code

Use the following table to identify encountered error codes and their solutions.

Code Error Displayed Solution(s)
– Check Successful Network diagnostic encountered no errors; player is connecting to the Internet successfully.
E1001 All network inferfaces are disabled. Determine which network interface should be used (Ethernet or WiFi). If Ethernet, verify an Ethernet cable is connected; if WiFi, verify WiFi adapter is inserted.
E1002 Primary network interface is not set. Verify Ethernet cable or WiFi adapter is properly connected.
W2201 <INTERFACE>: USB network adapter was not detected. Verify that WiFi adapter is properly connected. If so, power cycle, test connection and run diagnostic again. If error persists, proceed to replace WiFi adapter.
W2102 <INTERFACE>: No link. The player does not detect a properly connected Ethernet cable. Verify Ethernet cable is properly connected. Verify LINK indicator light is solid green. If possible, temporarily connect another Ethernet device to test the connection.
W2203 <INTERFACE>: Network disconnected. The player is not connecting to the WiFi network. Verify WiFi adapter is properly connected and receiving power. Verify WiFi network settings on the player.
W2204 <INTERFACE>: Interface disabled. The player detects a WiFi adapter, but WiFi is disabled. Verify WiFi is enabled on the player.
W2208 <INTERFACE>: Low signal level (<LVL>%). The player detects a low WiFi signal. Verify player is close to WiFi router and that location is not such that signal is blocked (metal racks and enclosures will limit WiFi signal strength to some degree).
W2109
W2209		 <INTERFACE>: DHCP – configuration not yet obtained. The DHCP server has not assigned IP information. Connection is established, but DHCP information has not been transmitted. Allow the player one or two minutes to retrieve network info before testing the connection again. If this error still appears after performing another diagnostic test, power cycle the player.
E2110
E2210		 <INTERFACE>: DHCP – configuration does not set default gateway. The DHCP server has not assigned gateway information. Connection is established, but DHCP information has not been transmitted. Allow the player one or two minutes to retrieve network info before testing the connection again. If this error still appears after performing another diagnostic test, power cycle the player.
E2111
E2211		 <INTERFACE>: DHCP – No DNS configuration. The DHCP server has not assigned DNS information. Connection is established, but DHCP information has not been transmitted. Allow the player one or two minutes to retrieve network info before testing the connection again. If this error still appears after performing another diagnostic test, power cycle the player.
E2112
E2212		 <INTERFACE>: STATIC – Incorrect IP address set (<IP>). The static IP address is invalid or in conflict with another device on the network. Verify static IP information on the player for accuracy and correct as needed.
E2113
E2213		 <INTERFACE>: STATIC – Incorrect mask (<MASK>). The subnet mask address is invalid. Verify static IP and subnet mask information on the player for accuracy and correct as needed.
E2114
E2214		 <INTERFACE>: STATIC – Incorrect IP of default gateway (<IP>). The default gateway address is invalid. Verify static IP and gateway information on the player for accuracy and correct as needed.
E2115
E2215		 <INTERFACE>: STATIC – No DNS configuration. The static DNS information is not configured. No DNS entries have been provided in the static configuration. HTTPS update protocol, all streaming services and heartbeating require a valid DNS.
E2116
E2216		 <INTERFACE>: IP address is a network address (<IP>). Verify static IP information on the player for accuracy and correct as needed.
E2117
E2217		 <INTERFACE>: IP address is a broadcast address (<IP>). Verify static IP information on the player for accuracy and correct as needed.
E2118
E2218		 <INTERFACE>: IP address is a loopback class (<IP>). This error is displayed when a loop back address (127.0.0.1) is used in place of a valid network IP address. Verify static IP information on the player for accuracy and correct as needed.
E2119
E2219		 <INTERFACE>: IP address is a multicast class (<IP>). This error is displayed when a multicast address (224.0.0.1) is used in place of a valid network IP address. Verify static IP information on the player for accuracy and correct as needed.
E2120
E2220		 <INTERFACE>: Default gateway address is a network address (<IP>). Verify static IP information on the player for accuracy and correct as needed.
E2121
E2221		 <INTERFACE>: Default gateway is a broadcast address (<IP>). This error is displayed when a broadcast address used in place of a valid gateway IP address (172.19.4.255 – “255” as the last octet indicates this is the broadcast address). Verify static IP information on the player for accuracy and correct as needed.
E2122
E2222		 <INTERFACE>: Default gateway is a loopback class (<IP>). This error is displayed when a loop back address (127.0.0.1) is used in place of a valid default gateway IP address. Verify static IP information on the player for accuracy and correct as needed. (Note: Error code E2124/E2224 may also be displayed)
E2123
E2223		 <INTERFACE>: Default gateway is a multicast class (<IP>). This error is displayed when a multicast address (224.0.0.1) is used in place of a valid default gateway IP address. Verify static IP information on the player for accuracy and correct as needed. (Note: Error code E2124/E2224 may also be displayed)
E2124
E2224		 <INTERFACE>: Default gateway points to the different network (<IP>). This error is displayed when the default gateway address is valid but is not within the same network as the player’s IP address (for example: player’s IP address is 172.19.4.65 and default gateway is 192.168.1.1).
E2125
E2225		 <INTERFACE>: Default gateway is unreachable in the local network (<IP>). This error is displayed if the default gateway is offline, or the IP is valid for the network but is NOT the correct address for the default gateway on that network. Verify default gateway address for accuracy and verify that default server is available.
W3101
W3201		 <INTERFACE>: Primary DNS is not responding (<IP>). This error is displayed when the Primary DNS cannot be reached. Verify DNS entry for accuracy and correct as needed. Verify that assigned DNS is allowed for the network.
W3102
W3202		 <INTERFACE>: Secondary DNS is not responding (<IP>). This error is displayed when the Secondary DNS cannot be reached. Verify DNS entry for accuracy and correct as needed. Verify that assigned DNS is allowed for the network.
W3103
W3203		 Current configuration requires valid DNS server. This error is displayed when a configuration requires DNS – Pandora, Icecast, iHeart, Mix, heartbeating. Add valid DNS address for Primary, Secondary DNS or both.
W3104
W3204		 No DNS server is responding. This error is displayed when no DNS can be reached. Verify DNS entry for accuracy and correct as needed. Verify that assigned DNS is allowed for the network.
E4101
E4201		 <INTERFACE>: Proxy – cannot resolve proxy server domain name (<DOMAIN_NAME>). This error is displayed when the proxy server assigned cannot be reached. Verify that you intend to use a proxy server; if so, verify proxy address on player for accuracy, verify that proxy is online and accessible.
E4102
E4202		 <INTERFACE>: Proxy – server port <PORT> on (<DOMAIN_NAME | IP>) is blocked (Timeout). This error is displayed when proxy service is not enabled or port setting does not match port configured on the player. Verify that you intend to use a proxy server; if so, verify proxy address on player for accuracy, verify that proxy is online and accessible.
E4103
E4203		 <INTERFACE>: Proxy – server port <PORT> on (<DOMAIN_NAME | IP>) is blocked (Connection Refused). This error is displayed when the IP is blocked by the proxy server. Verify proxy configuration on player for accuracy, verify that player’s IP address is allowed on the proxy server.
E4104
E4204		 <INTERFACE>: Proxy – incorrect IP address set (<DOMAIN_NAME>). Verify that you intend to use a proxy server; if so, verify proxy address on player for accuracy, verify that proxy is online and accessible.
E4105
E4205		 <INTERFACE>: Proxy – IP address is a network address (<IP>). Verify proxy IP information on the player for accuracy and correct as needed.
E4106
E4206		 <INTERFACE>: Proxy – IP address is a broadcast address (<IP>). This error is displayed when a broadcast address used in place of a valid proxy IP address (172.19.4.255 – “255” as the last octet indicates this is the broadcast address). Verify proxy IP information on the player for accuracy and correct as needed.
E4107
E4207		 <INTERFACE>: Proxy – IP address is a loopback class (<IP>). This error is displayed when a loop back address (127.0.0.1) is used in place of a valid proxy IP address. Verify proxy IP information on the player for accuracy and correct as needed.
E4108
E4208		 <INTERFACE>: Proxy – IP address is a multicast class (<IP>). This error is displayed when a multicast address (224.0.0.1) is used in place of a valid proxy IP address. Verify proxy IP information on the player for accuracy and correct as needed.
E5101
E5201		 <INTERFACE>: Proxy – authentication failed (<DOMAIN_NAME | IP>). This error is displayed when a username or password used to connect to the proxy server are incorrect. Verify proxy username and password information on the player for accuracy and correct as needed.
E5102
E5202		 <INTERFACE>: Proxy – unable to connect to update server (<DOMAIN_NAME | IP>:<ERR_MSG>). This error is displayed when the update server cannot be reached through the proxy server. Verify proxy configuration on the player for accuracy and correct as needed; the update server IP/URL may need to be allowed on the proxy server.
E5103
E5203		 <INTERFACE>: Proxy – unable to connect to proxy server (<DOMAIN_NAME | IP>:<ERR_MSG>). This error is displayed when the proxy server cannot be reached. Verify proxy address/username/password on the player for accuracy and correct as needed.
E5104
E5204		 <INTERFACE>: Update – cannot resolve update server domain name (<DOMAIN_NAME>). This error is displayed when the update server IP address is incorrect OR the DNS server cannot be reached from the proxy server. Verify the update server on the player (should be 199.204.61.120). Verify DNS is configured properly on the proxy server and correct as needed.
E5105
E5205		 <INTERFACE>: Update – server port <PORT> on <DOMAIN_NAME | IP> is blocked (Timeout). This error is displayed when the server port is not responding from the proxy server. Verify that update server port is allowed through the proxy server.
E5106
E5206		 <INTERFACE>: Update – server port <PORT> on <DOMAIN_NAME | IP> is blocked (Connection Refused). This error is displayed when the server port is blocked at the proxy server. Verify that update server port is allowed through the proxy server.
E5107
E5207		 <INTERFACE>: Update – incorrect IP address set (<IP>). This error is displayed when the update server IP address is incorrect. Verify the update server on the player (should be 199.204.61.120). If error persists, contact ProFusion Support.
E5108
E5208		 <INTERFACE>: Update – IP address is a network address (<IP>). This error is displayed when the update server IP address is incorrect. Verify the update server on the player (should be 199.204.61.120). If error persists, contact ProFusion Support.
E5109
E5209		 <INTERFACE>: Update – IP address is a broadcast address (<IP>). This error is displayed when the update server IP address is incorrect. Verify the update server on the player (should be 199.204.61.120). If error persists, contact ProFusion Support.
E5110
E5210		 <INTERFACE>: Update – IP address is a loopback class (<IP>). This error is displayed when the update server IP address is incorrect. Verify the update server on the player (should be 199.204.61.120). If error persists, contact ProFusion Support.
E5111
E5211		 <INTERFACE>: Update – IP address is a multicast class (<IP>). This error is displayed when the update server IP address is incorrect. Verify the update server on the player (should be 199.204.61.120). If error persists, contact ProFusion Support.
E5112
E5212		 <INTERFACE>: Update – communication error (<DOMAIN_NAME | IP>:<ERR_MSG>). Contact ProFusion Support for assistance.
E5113
E5213		 <INTERFACE>: Update – device is not registered on update server (<DOMAIN_NAME | IP>:<ERR_MSG>). The player was not able to find its directory on the Unity update server. Verify the fulfillment status in Unity and contact ProFusion Support for assistance.
E6101
E6201		 <INTERFACE>: Heartbeat – cannot resolve Heartbeat server domain name (<DOMAIN_NAME>). The heartbeat server URL cannot be resolved to an address. Verify DNS settings on player are entered and valid. Verify heartbeat server status, check firewall to confirm local network allows heartbeat URL.
E6102
E6202		 <INTERFACE>: Heartbeat – server port <PORT> on <DOMAIN_NAME | IP> is blocked (Timeout). This error is displayed when the heartbeat server port is not responding on the local network. Verify that local network firewall allows heartbeat port traffic.
E6103
E6203		 <INTERFACE>: Heartbeat – server port <PORT> on <DOMAIN_NAME | IP> is blocked (Connection Refused). This error is displayed when the heartbeat server port is blocked on the local network. Verify that local network firewall allows heartbeat port traffic.
E6104
E6204		 <INTERFACE>: Heartbeat – incorrect IP address set (<IP>). Contact ProFusion Support for assistance.
E6105
E6205		 <INTERFACE>: Heartbeat – IP address is a network address (<IP>). Contact ProFusion Support for assistance.
E6106
E6206		 <INTERFACE>: Heartbeat – IP address is a broadcast address (<IP>). Contact ProFusion Support for assistance.
E6107
E6207		 <INTERFACE>: Heartbeat – IP address is a loopback class (<IP>). Contact ProFusion Support for assistance.
E6108
E6208		 <INTERFACE>: Heartbeat – IP address is a multicast class (<IP>). Contact ProFusion Support for assistance.
E7101
E7201		 <INTERFACE>: <ZONE_NAME> – cannot resolve server domain name (<DOMAIN_NAME>). This error is displayed when a streaming server domain name cannot be resolved – Pandora, Icecast, iHeart, Mix. Verify streaming zone URL is allowed through firewall. Verify DNS is configured correctly.
E7102
E7202		 <INTERFACE>: <ZONE_NAME> – server port <PORT> on <DOMAIN_NAME | IP> is blocked (Timeout). This error is displayed when a streaming server port cannot be reached – Pandora, Icecast, iHeart, Mix. Verify streaming port is allowed through firewall. Verify DNS is configured correctly.
E7103
E7203		 <INTERFACE>: <ZONE_NAME> – server port <PORT> on <DOMAIN_NAME | IP> is blocked (Connection Refused). This error is displayed when a streaming server port is blocked – Pandora, Icecast, iHeart, Mix. Verify streaming port is allowed through firewall. Verify DNS is configured correctly.
E7104
E7204		 <INTERFACE>: <ZONE_NAME> – connection error: <ERR_MSG> This error is displayed when the player reports recent streaming zone issues. Contact ProFusion Support for assistance.

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